TELECOM Digest OnLine - Sorted: Best Way to Answer a Business Phone?

Best Way to Answer a Business Phone?

Many companies today answer their phone with a long winded answer. As
a customer, I find it annoying and distracting. Which do you think is
best?

a) "Jones & Co."

b) "Good morning, Jones & Co."

c) "Thank you for calling Jones & Co, this is John Smith speaking, how
may I direct your call?"

d) "Thank you for calling Jones & Co, this is John Smith speaking, how
may I give you the best customer service ever today?"

While waiting in line at the video store, the clerk had to answer the
phone with D. To me, that was a waste of time, especially when other
customers are waiting.

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