TELECOM Digest OnLine - Sorted: Re: Best Way to Answer a Business Phone?

Re: Best Way to Answer a Business Phone?
5 Oct 2006 07:51:50 -0700

> Mr Joseph Singer <> wrote:

>> I've made it my policy that if I'm waiting in line to be served and
>> the sales clerk thinks it's *more* important to take a telephone
>> interruption than to serve me I'll put down my purchase and walk out
>> of that store. Telephone customers do not have any more clout than
>> customers who are in front of you.

I'm a little more lenient. I figure the caller has no idea that
there's a queue for the clerk's attention. I let the clerk answer the
phone, and if they're good, they'll put the person on hold, and then
apologize for the delay. No real loss of time or attention for me. If
they begin to talk to the person, then I can get upset.

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