TELECOM Digest OnLine - Sorted: Re: Best Way to Answer a Business Phone?

Re: Best Way to Answer a Business Phone?

DevilsPGD (
Fri, 06 Oct 2006 20:38:55 -0500

In message <> mc
<> wrote:

> <> wrote in message

>>> Mr Joseph Singer <> wrote:

>>>> I've made it my policy that if I'm waiting in line to be served and
>>>> the sales clerk thinks it's *more* important to take a telephone
>>>> interruption than to serve me I'll put down my purchase and walk out
>>>> of that store. Telephone customers do not have any more clout than
>>>> customers who are in front of you.

>> I'm a little more lenient. I figure the caller has no idea that
>> there's a queue for the clerk's attention. I let the clerk answer the
>> phone, and if they're good, they'll put the person on hold, and then
>> apologize for the delay. No real loss of time or attention for me. If
>> they begin to talk to the person, then I can get upset.

> In fact, the same goes for face-to-face service. I once walked into a
> picture frame shop and the owner (who was the only person working
> there) would not even acknowledge my presence -- he just continued an
> ongoing conversation with other people.

Other customers, or just shooting the shit?

> After 10 minutes of this, I
> walked out and wrote him an angry letter. How much would it have cost
> him to say, "Hello, I'll be with you in a minute"? It cost him $200
> in business not to do so.

While true, would it have made that much of a difference?

I read usenet for the articles

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