TELECOM Digest OnLine - Sorted: Re: Best Way to Answer a Business Phone?

Re: Best Way to Answer a Business Phone?

Mr Joseph Singer (joeofseattle@yahoo.com)
Tue, 12 Sep 2006 12:14:26 PDT

hancock4@bbs.cpcn.com 11 Sep 2006 12:51:38 -0700 wrote:

> Many companies today answer their phone with a long winded answer.
> As a customer, I find it annoying and distracting. Which do you think
> is best?

> a) "Jones & Co.

> b) "Good morning, Jones & Co."

> c) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I direct your call?"

> d) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I give you the best customer service ever today?"

> In my opinion b) is the most civil substituting morning, afternoon or
> evening.

A seems too abrupt to me.

I agree with you that C and D are a waste of breath and are somewhat
annoying. C would be fine if the call is being answered by a
switchboard operator who only directs calls. John Smith speaking is
totally unncessary.

D is *very* annoying. I don't want an advertisement when I call a
business. I want them to just help me with whatever my need is.

> While waiting in line at the video store, the clerk had to answer the
> phone with D. To me, that was a waste of time, especially when other
> customers are waiting.

I've made it my policy that if I'm waiting in line to be served and
the sales clerk thinks it's *more* important to take a telephone
interruption than to serve me I'll put down my purchase and walk out
of that store. Telephone customers do not have any more clout than
customers who are in front of you.

Post Followup Article Use your browser's quoting feature to quote article into reply
Go to Next message: mc: "Re: Best Way to Answer a Business Phone?"
Go to Previous message: DevilsPGD: "Re: Best Way to Answer a Business Phone?"
May be in reply to: hancock4@bbs.cpcn.com: "Best Way to Answer a Business Phone?"
Next in thread: mc: "Re: Best Way to Answer a Business Phone?"
TELECOM Digest: Home Page