TELECOM Digest OnLine - Sorted: Re: Best Way to Answer a Business Phone?

Re: Best Way to Answer a Business Phone?

DLR (news23@raleighthings.com)
Mon, 11 Sep 2006 20:26:32 -0400

hancock4@bbs.cpcn.com wrote:

> Many companies today answer their phone with a long winded answer. As
> a customer, I find it annoying and distracting. Which do you think is
> best?

> a) "Jones & Co."
>
> b) "Good morning, Jones & Co."
>
> c) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I direct your call?"

> d) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I give you the best customer service ever today?"

> While waiting in line at the video store, the clerk had to answer the
> phone with D. To me, that was a waste of time, especially when other
> customers are waiting.

D is somewhat condescending.

C is what most companies will require as it gets the customer to get on
with the business of the call and not waste time. My wife works in a
call center and getting to the point seems to be an issue with many
folks these days.

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