TELECOM Digest OnLine - Sorted: Re: Best Way to Answer a Business Phone?

Re: Best Way to Answer a Business Phone?

Robert Bonomi (bonomi@host122.r-bonomi.com)
Tue, 12 Sep 2006 19:42:26 -0000

In article <telecom25.327.6@telecom-digest.org>,
<hancock4@bbs.cpcn.com> wrote:

> Many companies today answer their phone with a long winded answer. As
> a customer, I find it annoying and distracting. Which do you think is
> best?

> a) "Jones & Co."

> b) "Good morning, Jones & Co."

> c) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I direct your call?"

I tend to answer _that_ one with: "I don't know what kind of switchboard
you have, but generally, you dial the appropriate extension, and press
RELEASE"

> d) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I give you the best customer service ever today?"

> While waiting in line at the video store, the clerk had to answer the
> phone with D. To me, that was a waste of time, especially when other
> customers are waiting.

In truth, i figure *any* of the above are better than an
auto-attendant.

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