TELECOM Digest OnLine - Sorted: Re: Best Way to Answer a Business Phone?

Re: Best Way to Answer a Business Phone?

ranck@vt.edu
Wed, 4 Oct 2006 20:10:48 UTC

Mr Joseph Singer <joeofseattle@yahoo.com> wrote:

> I've made it my policy that if I'm waiting in line to be served and
> the sales clerk thinks it's *more* important to take a telephone
> interruption than to serve me I'll put down my purchase and walk out
> of that store. Telephone customers do not have any more clout than
> customers who are in front of you.

This is why the phone at my wife's chocolate shop has an answering
machine that picks up after 2 rings and gives the hours and a chance
to leave a message. I made it a point to instruct employees that the
phone is *not* to be answered if they are already dealing with a live
customer.

More than half the time the caller just wants to know how late the
shop is open, so that's in the greeting.

Bill Ranck
Blacksburg, Va.

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