Few woes mark computers' daylight shift
By BRIAN BERGSTEIN, AP Technology Writer
Mon Mar 12, 4:27 PM ET
This weekend's early switch to daylight-saving time was billed as a
little re-enactment of the Y2K computer problem at the turn of the
millennium. And as it happened, the daylight bug appeared to have
equally minor results.
Among the problems that were reported: Some customer-service call
centers struggled to open at the proper hour. Calendar software
inconsistently displayed meeting times.
But for the most part, the software patches and other tweaks applied
by technology administrators worked as planned.
"It was not very serious, but a lot of work had been happening in the
last weeks or two months to prepare for all this," said Julien Courbe,
managing director of the financial services practice at BearingPoint
Inc. a technology consultancy. "I think the work was comprehensive
enough."
Courbe said his team at BearingPoint fixed the daylight-saving rules
on 25,000 servers for its customers before the changeover and ended up
with just a dozen "causing trouble." Usually those were in older
programs, he said.
Like us humans, computers had to adapt to being told that
daylight-saving time no longer begins the first weekend in April. The
switch (along with a one-week extension of daylight time beginning
this fall) stemmed from a 2005 federal law that sought to save energy
by shifting more natural light to the evening hours.
Most home PCs got the time patches sent automatically, but users
without automatic updates who now sport erroneous clocks should visit
their providers' Web sites such as http://www.microsoft.com/dst2007 .
.
People with Windows 2000 machines or older ones need to make their
fixes manually.
If corporate tech administrators had done nothing, computers programmed
before the 2005 law would have kept standard time until April 1. Nothing
dire was likely to happen, unlike the computer crashes feared when the
Y2K bug made machines think 1999 had given way to 1900. Still, being an
hour off could disrupt calendaring software and transaction processing.
For example, some financial networks require that multiple machines
coordinate, and an errant computer could screw it up. That's why the New
York Stock Exchange and the Nasdaq Stock Market ran tests Sunday before
pronouncing their systems fit for Monday's trading sessions.
But while the markets ticked on as usual, not everything was running
correctly.
Anthony Hersey went to the Office of the City Clerk in New York on
Monday to get a marriage license, and noticed that its
computer-controlled time stamp said 7:50 a.m., even though the office
didn't open until 8:30.
At NetTeks Technology Consultants Inc. in Boston, founder Ethan Simmons
said the phones were "ringing off the hook" with problem reports,
including some in automated communications systems. In a few instances,
a company's network was an hour late in releasing calls to
customer-support staff at the opening of business, leaving the "agents
sitting around twiddling their thumbs," Simmons said.
Those and other problems may have been caused by companies' failure to
administer patches properly or to do it at all. Indeed, a few consumer
devices were an hour ahead Sunday rather than an hour behind, as if
overcompensating.
A mishmash of patches in place and not in place likely caused some other
oddities. For example, TiVo Inc. warned subscribers last week that their
digital video recorders might display the wrong time for three weeks and
that some scheduled recordings might need to be altered. At least some
TiVos ended up showing the wrong time Saturday in advance of the switch,
but became correct Sunday.
Ron O'Brien, an analyst for computer-security provider Sophos PLC,
noticed Monday that his laptop calendar told him he had a conference
call at 10:30 a.m., but his BlackBerry listed the same event at 9:30
a.m. He dialed in one hour too early and found himself alone on the call.
"There's going to be this code or etiquette issue the next few days,"
he said. "It's not going to be life-threatening, but it's going to be
`nuisance' is almost too big a word it's going to be inconvenient."
Copyright 2007 The Associated Press.
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Brian Bergstein, AP Technology (