TELECOM Digest OnLine - Sorted: Vonage and the 500 Minute Plan

Vonage and the 500 Minute Plan

Henry Cabot Henhouse III (sooper_chicken@hotmail.com)
Thu, 06 Oct 2005 22:16:17 -0700

When I signed up with Vonage in December '03, I did the 500 minute
plan, which was perfect. I seem to recall that all local calls - in
our case in Los Angeles within the 323 area code -- were included and
did not eat up any of the 500 minutes.

Last month was the first time we've ever exceeded 500 minutes -- most of
those for local 323 calls. I was charged for calls over and above my 500
minutes, the call detail shows local calls being billed at the 3.9c per
minute.

I poked around the Vonage website and can't find any reference to
local calls being included. Does anyone know a site that may have the
older Vonage website in storage? An email to Customer Service
resulted in a stock reply, pointing me to a bunch of faq's - none of
which seem to answer my question.

Thanks in advance,

Dave

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