TELECOM Digest OnLine - Sorted: Re: Cannot Cancel My AT&T Service After Moving to Vonage

Re: Cannot Cancel My AT&T Service After Moving to Vonage

Rick M (r.muscoplat_nospam@vikingelectronics.com)
Fri, 10 Jun 2005 23:33:32 -0500

Followup with Public Utilities Commission AND go on to the FCC web
site and file a compaint about AT&T.

I did both and heard back from AT&T in about two weeks. Problem
solved.

On 7 Jun 2005 18:46:25 -0700, johnspilker@msn.com wrote:

> Anyone know how I can get AT&T to cancel long distance service to my
> home number? We moved our home number to Vonage from Qwest with AT&T
> long distance service.

> Qwest cancelled the service promptly and even gave us a refund. AT&T
> refuses to cancel the long distance service. They maintain the
> cancellation must be done through Qwest. Qwest says the notification
> has been sent to AT&T. A Qwest representative said she had heard of
> several instances where AT&T will not cancel long distance service of
> numbers moved over to VOIP.

> Any ideas?

> Thanks.

> [TELECOM Digest Editor's Note: Is this a situation where AT&T is
> charging you some monthly fee for 'handling' your account? If not,
> and you are just billed for calls you actually make then it does
> not matter. Just ignore it; let them call you a 'customer' if they
> wish, since there are no calls being made via AT&T, the account
> will always have a zero balance. Now if AT&T is charging some sort
> of monthly fee, then a letter sent registered to the company should
> help. For example, one side of SBC _still_ persists in referring to
> me as a 'customer' while another part of the company is trying to
> win me back (with all sorts of outrageous deals these days, free
> service, etc). PAT]

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