TELECOM Digest OnLine - Sorted: Customer Service: The Hunt for a Human

Customer Service: The Hunt for a Human

Monty Solomon (monty@roscom.com)
Mon, 3 Jan 2005 08:45:44 -0500

By KATIE HAFNER

TRY to reach customer service at Amazon.com to fix a problem with an
order and you will encounter one of the most prominent and frustrating
aspects of the Internet era: a world devoid of humans. Not only is
there no telephone number on Amazon's Web site, but the company makes
a point of not including one. Instead, customers are asked to fill out
an online form and wait for a response.

http://www.nytimes.com/2004/12/30/technology/circuits/30serv.html?ex=1262408400&en=b148bc2e844b6599&ei=5090

Post Followup Article Use your browser's quoting feature to quote article into reply
Go to Next message: Monty Solomon: "Gentlemen, Start Your TV Sets"
Go to Previous message: Monty Solomon: "Coming in '05: AT&T Mobile (Via Sprint)"
Next in thread: Thomas A. Horsley: "Re: Customer Service: The Hunt for a Human"
May be reply: Thomas A. Horsley: "Re: Customer Service: The Hunt for a Human"
May be reply: desafinado: "Re: Customer Service: The Hunt for a Human"
May be reply: Steve Sobol: "Re: Customer Service: The Hunt for a Human"
TELECOM Digest: Home Page