TELECOM Digest OnLine - Sorted: Re: Customer Service: The Hunt for a Human

Re: Customer Service: The Hunt for a Human

Steve Sobol (
Tue, 04 Jan 2005 10:20:21 -0800

Thomas A. Horsley wrote:

> To which I say Thank God! (or at least Jeff Bezos). No hanging on hold
> forever -- none of my time wasted. I send my email, and forget about
> it. Later I get a response (and usually a pretty prompt and useful one
> clearly written by a human who knows whats up) -- I can deal with it
> when I get around to reading the mail.

The problem is that a lot of companies suck at reading mail in any
reasonable timeframe.

I use both phone and email, depending on the company. Internet & New Media Services,
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) /
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

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