TELECOM Digest OnLine - Sorted: Getting Run-Around on Porting my Number From AT&T to Vonage

Getting Run-Around on Porting my Number From AT&T to Vonage

curious_br (hbreder@adelphia.net)
15 Apr 2006 07:32:16 -0700

Early in March I signed up with Vonage and asked them the transfer my
number from AT&T, my local service provider. I signed a LOA and
waited. When nothing had happened after 3 weeks I emailed
Vonage. They now tell my that AT&T is apparently trying to resell my
number and therefore the transfer is not going through. I called AT&T
and was told that AT&T is not reselling my number and that there they
can't see a problem with the transfer. I email Vonage with that
information and receive an email that now that all the obstacles are
removed they will proceed with the transfer request. So I wait
again. Finally about 10 days later I email Vonage to ask them what is
holding up the transfer. They reply that they are waiting for AT&T to
set an FOC date. I turned around and ask AT&T what is holding them up
setting the FOC (firm order confirmation) date. So I get the reply
today that AT&T does not give an FOC but that "due to systems
limitations" Vonage will not be able to port my local service directly
from AT&T and that I will need to switch my local service to Verizon
and then port to Vonage from that provider.

I am exasperated. Is there any truth to this? Why can't AT&T port the
number directly to Vonage? and if not, somebody at Vonage should have
known about this from the start since I would certainly not be the
first person to go through this process. Instead I am now paying for 2
concurrent services (AT&T and Vonage) and have to add on another 3rd
service (Verizon) while spending more time waiting for the
transfer. Is somebody making money of this? Is it kind of scam?

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