TELECOM Digest OnLine - Sorted: Re: Getting Run-Around on Porting my Number From AT&T to Vonage

Re: Getting Run-Around on Porting my Number From AT&T to Vonage

curious_br (
19 Apr 2006 13:06:16 -0700

When I asked AT&T why I had to go through Verizon to have our number
transferred to Vonage, I received this reply:

> I have reviewed your account and I find that the issue is that, due
> to systems limitations, Vonage will not be able to port your local
> service directly from AT&T. You will need to switch your local
> service to Verizon and then port to Vonage from that provider.

Apparently AT&T is a CLEC (competitive local exchange carrier) wheras
Verizon is our LEC (local exchange carrier). According to my reading
CLECs lease network equipment from LECs and operate under somewhat
different rules. (There are some good articles in Wikipedia on this.)

Anyway Vonage should have know this from the outset and not told us
that it takes at least 10 to 14 business days for the number transfer,
since they must have known that AT&T could not port the number to
Vonage. Instead the wait cost us money and aggravation. AT&T
Callvantage even states in their web site that, if the number cannot
be transferred, the contract is canceled with no expense to the
subscriber. We are thinking about transferring our account to Verizon
and subscribe to Verizon Voicewing.

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