TELECOM Digest OnLine - Sorted: Re: Phone Outage Costs Fort Wayne Store to Lose Business

Re: Phone Outage Costs Fort Wayne Store to Lose Business
27 May 2005 14:28:04 -0700

TELECOM Digest Editor noted as a preface to a message from
Lisa Minter:

> [TELECOM Digest Editor's Note: The gentleman who passed this item
> along to Lisa and the Digest said, in effect, "here is another
> example of Vonage screwing up." I dunno, it seems more like Verizon
> screwing up to me. Vonage said to Verizon, or (rather to Choice One
> Communications, which owns U.S. Exchange) to disconnect _ONE_ line.

I'm not sure Verizon was at fault here, but I would agree it
certainly isn't clear that Vonage was at fault either. Accidental
disconnects have always happened.

The sharing of phone numbers and allowance of multiple carriers
does indeed increase the risk of confusion and service interupts.

If I order a new car but tell the dealer to have someone else
install the audio system (as many motorists do), I've increased
the chance of confusion between the car dealer and audio dealer
and risk of finger pointing.

I do want to share the experience of friend who repeatedly switched
his phone service but had no disconnect troubles:

He tried a different company that advertised lower rates, but got
upset when they added on a bunch of fees, so he switched back to
Verizon. Then he decided the other was still a better deal so he
switched back. Then he moved and wanted the same number serving both
locations until things settled. The other company wouldn't do that,
but Verizon did, so he switched back to Verizon, and had service in
two locations under the same number for a month. I think he's still
wtih Verizon. All of this happened in a short time without problem.

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