TELECOM Digest OnLine - Sorted: Re: History of Automated Operator Services

Re: History of Automated Operator Services

Charles Gray (
Mon, 11 Sep 2006 10:54:02 -0500

I haven't checked all of them lately, but one Ronald A. Katz has about
52 patents relating to "interactive technology". You might check to see
if he has one related to automated operator services. His organization
routinely sues large companies such as airlines and banks and they wind
up paying his fees. One settlement involving Delta Airlines in 2004
covered "customer service provided to consumer and business accounts
delivered through automated systems as well as the combination of
automated systems and live agents". See


Charles G. Gray
Senior Lecturer, Telecommunications
Oklahoma State University - Tulsa
(918) 594-8433

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