TELECOM Digest OnLine - Sorted: 311


311


Monty Solomon (monty@roscom.com)
Sun, 14 May 2006 13:08:16 -0400

Excerpts from

The Model City
http://www.boston.com/news/globe/magazine/articles/2006/05/14/the_model_city/

The piece de resistance, however, is 311. Dial that number from almost
any phone in the city, and you reach Somerville's help line. Street
unplowed? Cat up a tree? Want to know your alderman's name? Simple
questions are answered. Complex ones get a case number, and residents
can track their concerns on the Web as easily as a FedEx package.

It's a remarkable idea: A local government that actually treats its
citizens like customers and holds itself accountable to them. Few
places in Massachusetts have 311, and no other has put in place
Somerville's mix of budgeting and management tools.

Post Followup Article Use your browser's quoting feature to quote article into reply
Go to Next message: Neal McLain: "A-la-Carte Cable TV"
Go to Previous message: Monty Solomon: "Satellite System Is Over Budget and in Trouble"
Next in thread: Arthur Kamlet: "Re: 311"
May be reply: Arthur Kamlet: "Re: 311"
TELECOM Digest: Home Page