TELECOM Digest OnLine - Sorted: Re: 311

Re: 311

Arthur Kamlet (
Sun, 14 May 2006 20:17:32 UTC

In article <>,
Monty Solomon <> wrote:

> Excerpts from

> The Model City

> The piece de resistance, however, is 311. Dial that number from almost
> any phone in the city, and you reach Somerville's help line. Street
> unplowed? Cat up a tree? Want to know your alderman's name? Simple
> questions are answered. Complex ones get a case number, and residents
> can track their concerns on the Web as easily as a FedEx package.

> It's a remarkable idea: A local government that actually treats its
> citizens like customers and holds itself accountable to them. Few
> places in Massachusetts have 311, and no other has put in place
> Somerville's mix of budgeting and management tools.

I live in Columbus OH which has had 311 service as described here, for
quite a while, but only from an AT&T phone. If your service is from
elsewhere, 311 doesn't work. Nor from wireless phones.

Art Kamlet ArtKamlet @ Columbus OH K2PZH

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