TELECOM Digest OnLine - Sorted: Re: Should Consumers Tape "Customer Service" Calls?

Re: Should Consumers Tape "Customer Service" Calls?

Koos van den Hout (
21 Apr 2006 20:14:58 GMT

T <> wrote in

[ story about dell support woes ]

> There ought to be some sort of vetting process for I.T. folks to get
> past those damned support scripts.

With Dell there is an option (at least in the Netherlands). A company
can send one (or more) of their support people on a special Dell
course (and pay for the privilege), after which those support people
will have access to second-line support at Dell. Regular freshen-up
courses are needed for new models of hardware and other changes.

A company needs to have an awful lot of Dell hardware for this to be


Koos van den Hout, PGP keyid DSS/1024 0xF0D7C263 via keyservers or RSA/1024 0xCA845CB5 -?)
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