TELECOM Digest OnLine - Sorted: Re: Bell System Photo by Ansel Adams

Re: Bell System Photo by Ansel Adams

Tue, 18 Apr 2006 07:51:37 -0400

Scott Dorsey wrote:

> Garrett Wollman <> wrote:

>> In article <>,
>> John C. Fowler <> wrote:

>>> What I'd like to see is an option like, if you pay an extra $5, we'll
>>> handle your support calls onshore.

>> There are companies that do that, only it's usually called "premium
>> support" and usually costs a lot more than $5.

> I don't care if the support is handled onshore or offshore. I don't
> care where the person is.

> What I care about is whether he can solve my problem or not. And far
> too seldom are they able to do that. It is very difficult in most of
> these outfits to be able to speak to an actual technician, rather than
> someone who reads a troubleshooting script.

> If the problem was soluble with the troubleshooting script in the manual,
> I would have solved it before calling tech support.

That makes you a part of a small minority.

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