Re: How to Survive a Tech Support Call |
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T (nospam.kd1s@cox.nospam.net) Sat, 4 Mar 2006 11:10:58 -0500
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In article <telecom25.86.10@telecom-digest.org>, monty@roscom.com says:
> From the Desk of David Pogue
> How to Survive a Tech Support Call
> OK, we all know that the tech-support problem is out of control these
> Preparatory Work
> So it has happened: you have fired up your Dell PC, and -- nothing. Or
> First, before you call, prepare. Raid your kids' library and find some
> Make an appointment for that root canal you have been putting off.
> Buy a speakerphone; it's tough to stay rational when your neck is
> When you are ready to MAKE THE CALL, go to the bathroom, take an
> Do your relaxation exercises; take a sip of water; remember Dan
> What Happens Next
> ...
> http://www.nytimes.com/2006/02/22/technology/circuits/23POGUE-EMAIL.html?ex=1298264400&en=6989ccaf170df4e4&ei=5090
Oh, I'm very familiar with Dell support scripts. When I've had server
One had the audacity to ask me to reboot a critical production server. I
Takes about 20 minutes to pound into their heads that you want a
There was one instance in which my boss was unfamiliar with Dell
Luckily the dead drive was just dying and I was able to get a |
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