TELECOM Digest OnLine - Sorted: Service Providers Recycling Phone Numbers

Service Providers Recycling Phone Numbers

David Lazarus (
Sat, 18 Feb 2006 13:47:43 -0600

Service providers recycling cell phone numbers is a dirty little secret
- David Lazarus

Would you pay full price for a used cell phone number?

Chances are, you already have.

In a little-known industry practice, wireless service providers routinely
recycle former customers' phone numbers and give them to new customers
without informing them of the number's history.

Cell phone companies say they need to do this because there just aren't
enough new numbers to go around. A number can be reused within as little as
30 days.

But as cell phones increasingly are used to access the Internet and to
purchase goods and services, reusing numbers can open the door to a variety
of unexpected charges.

San Francisco resident Frank Therre learned this the hard way. And as
chief operating officer for a Bay Area software firm, he isn't exactly
unsophisticated when it comes to technology.

"I was very surprised to learn that cell phone numbers are recycled,"
Therre told me. "You never know who had the number before. Some pretty
serious situations can come out of this."

In his case, he said his company signed up with Sprint in November to
create a back-up line for customer support.

Therre said he plugged in the new phone overnight and was greeted the
next morning with a text message reading: "Cindy wants to meet you. If
you want to meet Cindy. ..."

It invited Therre to send a text message to Cindy. He didn't bother
and didn't give the matter another thought.

Therre said the cell phone was given to a company technician
responsible for fielding calls from customers. That's where the
problems started.

The technician's fiancee happened to look at the phone one day. She
couldn't help but notice dozens of text messages from a seemingly wide
assortment of women eager to meet her man.

"This got him into quite a bit of trouble," Therre said.

Therre then checked his company's Sprint bill. He was startled to find
a $9.90 charge for no fewer than 99 text messages being received, plus
an "additional charge" of $16.50 related to the service.

Therre said he called Sprint and was told by a service rep that he
must have signed up for a premium service. He said Sprint's records
showed that the text messages were being billed by a company called

Therre replied that he never signed up for any service from this
company. But he said the rep was adamant: It was Therre's problem.

So he contacted, which turns out to be a San Diego firm that
creates networks of people who send text messages to one another.

The service also lets users purchase products and services via their
phones, with the charges appearing on their phone bills.

Therre said confirmed that his cell phone number had been
signed up for the service. But the start date was June 2005 -- five
months before Therre got the phone -- and the service was registered
to someone named Morales.

"I don't know anyone named Morales," Therre said.

He told me that promptly canceled the account and explained
that situations like this sometimes happen when a cell phone number is
switched to a new customer.

An rep said it's the responsibility of the wireless carrier to
ensure that all outstanding obligations are canceled before a phone
number nis reused.

Greg Wilfahrt, executive vice president of, confirmed to me
that his company's recurring charges can indeed be carried over to
noncustomers who receive a recycled number.

n"It's something we're conscious of," he said. "It can happen."

Caroline Semerdjian, a Sprint spokeswoman, said the carrier makes it a
habit to wipe clean all links to a former customer's phone number.

As such, she said she couldn't imagine how Therre's line was billed
for a previous customer's service.

But Semerdjian acknowledged that Sprint, like most wireless carriers,
does recycle cell phone numbers. She said a number might be handed out
to a new customer 30 days after an old account is closed.

"There aren't enough new numbers available for everyone who wants
one," Semerdjian explained.

A spokeswoman for Verizon Wireless said her company also recycles
phone numbers after just 30 days.

Cingular waits at least 90 days before recycling numbers. A
spokeswoman said the company uses special software to block any bills
related to a former customer.

A T-Mobile spokeswoman said her company also has a 90-day waiting
period before numbers are recycled.

Michael Shames, executive director of the Utility Consumers' Action
Network in San Diego, said he's received numerous complaints from
people in recent months about wireless customers getting calls for a
line's former owner.

"Each call can eat up your minutes, so there's a real impact," he
said. "Why can't all the wireless providers wait at least 90 days, or
even 180 days? That would go a long way toward preventing problems for
new customers."

Therre's case, Shames added, only underlines how important it is for
people to closely inspect their bills after signing up for a wireless

The growing practice (especially among teens) of downloading ring
tones from services with monthly fees shows how easy it is for a cell
phone number to be on the hook.

Therre told me he called Sprint back after resolving things with, and this time a rep acknowledged that numbers get recycled and
that problems can occasionally occur.

"He said they try to do their best to clear accounts but made a point
of saying that they can't be held responsible," Therre said.

I'm guessing there might be a lawmaker or two reading this who think

David Lazarus' column appears Wednesdays, Fridays and Sundays. Send tips
or feedback to

Copyright 2006 San Francisco Chronicle

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