TELECOM Digest OnLine - Sorted: Re: SBC, Vonage Working on 911 Service Access Deal

Re: SBC, Vonage Working on 911 Service Access Deal
24 Apr 2005 17:42:22 -0700

All I know is that I got an email from Vonage telling me to activate
the 911 by logging into their website and start the activation under
the "Features" section of site. I assume that now I just need to diall
911 and it should work.

Jack Decker wrote:

> SBC, Vonage Working on 911 Service Access Deal

> WASHINGTON (Reuters) - SBC Communications Inc. is in talks to provide
> Internet telephone provider Vonage Holdings Corp. with enhanced 911
> emergency services for its customers, after an initial fight between
> the two carriers.

> Initially SBC rejected a request from Vonage to lease access to the
> necessary equipment and databases, preferring to focus on an
> industrywide effort. Now the two sides are talking about a deal and
> going over technological requirements, according to a letter from SBC
> made available on Thursday.

> Privately held Vonage provides its service using high-speed Internet
> connections and does not have access to the traditional 911 system
> where a phone number and address pop up in emergency call centers.

> Instead, the company's 550,000 customers must activate a 911 service
> by registering an address which is used to send calls to
> lower-priority lines at call centers. That has drawn complaints that
> customers are unaware they must activate the service.

> "We have offered to negotiate commercial agreements ...," Christopher
> Rice, SBC executive vice president for network planning and
> engineering, said in an April 18 letter to Vonage Chief Executive
> Jeffrey Citron.

> Regardless, Rice told Vonage that the carrier would have to reach
> agreements with each public safety entity for delivery of 911 calls.

> Full story at:

> How to Distribute VoIP Throughout a Home:

> If you live in Michigan, subscribe to the MI-Telecom group:

[TELECOM Digest Editor's Note: I _strongly recommend_ you wait until
you get email back from them saying it is installed in your case. They
usually send email to you confirming it; in some cases the municipality
will also advise you. (At least in my town they did.) PAT]

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