TELECOM Digest OnLine - Sorted: Re: Verizon, Voicewing and Portability

Re: Verizon, Voicewing and Portability

Robert Bonomi (
Thu, 31 Mar 2005 02:45:40 -0000

In article <>, Robert Bonomi
<> wrote:

[[.. munch ..]]

> *IF* you have a _reliable_ cable TV provider, they may offer Internet
> access, and could be worth checking out. If, like many places, the cable
> TV service is subject to frequent short-duration outages, you should take
> into consideration what effect similar outages will have on your Internet
> use.

> [TELECOM Digest Editor's Note: In the nearly two years since I decided
> to ditch Southwestern Bell (for everything) and go with CableOne for
> my high speed internet, I do not think there has been five minutes of
> downtime. Well, there was one time I decided to move a television set
> into my computer room so I could watch television while working on the
> Digest, and in the process of hooking up a splitter to the cable line
> and attaching a television/radio combination to the cable which (at
> that point in my system) had just been the internet, I got a splitter
> installed incorrectly. I had that same day installed a Cisco router
> for the computers, and between the ill-advised television/radio on the
> cable line in my computer room and the Cisco router, the Motorola SB-4220
> Surfboard Cable Modem (supplied by CableOne) somehow lost track of what
> it was doing. But the tech guy at CableOne very graciously got me back
> on line in about 10 minutes once I decided to call them and ask for help.
> Cable only rarely goes off line, I have found. PAT]

A lot depends on where you are, and who your cable provider is. "Big city"
cable tends to be -less- reliable than smaller-town installation. Probably
because bigger cities tended to get wired earlier. Older, more problematic,

Cable TV here -- metro Chicago -- has short-duration outages (i.e.,
3-15 seconds or so) several times a week, *on*average*. It looks like
an amplifier somewhere power-cycles. I _don't_ know about the
Internet service, but the "reliability" of the TV failures does not
inspire confidence.

My folks, in another state, have 'cable Internet' -- they don't have
any choice, being a couple of thousand feet too far away from the
C.O. for DSL. A few weeks ago, the cable company did an over-night
'upgrade' of the head-end equipment. It was FIVE DAYS before my folks
Internet connection worked again. Getting the problem resolved took:
more than TWELVE HOURS (cumulative) sitting on hold, waiting to speak
to a customer-service rep, _and_ *THREE* on-site visits by the cable
co. techs, Ultimate determination, it _was_ a problem in the new
head-end gear; the site visits didn't accomplish anything, except to
establish that what my folks were reporting was the _exact_ truth.

Cable may be a good choice for some. A lot depends on the provider.
Unfortunately, in most locales, you have as much choice for a cable
provider as you have for an ILEC.

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