TELECOM Digest OnLine - Sorted: Qwest Cost Creep

Qwest Cost Creep

jared (
Sat, 12 Mar 2005 16:25:15 -0700

In the middle of last year I changed to QWEST and a plan that reduced
my monthly charges to about $33. Now in March it's up to > $50. Even a
simple phone line with no features is apparently $28 per month
... that's only twice what QWEST advertises (i.e., before fine print).

One of the tricky changes was to start charging a monthly fee for long
distance that had been bundled in the plan. No notice, just a few
dollars more. I asked the customer service representative why and all
she could say was that they didn't know that there was going to be a
charge for long distance with that plan.

[TELECOM Digest Editor's Note: That's a problem (one of several) I had
with SBC: I'd call to complain the bill had gone up, they would
review it and say "if we do thus and so, the bill will go down to be
X dollars." I'd say okay, then the next month the bill would arrive
and be higher still. I'd have to talk to two or three different people
(with a wait on hold for each of them) to get the promised adjustment.
None of them knew anything about what the others had said or promised.

Once they transferred me to a man 'in Topeka, who is our employee but
he deals with state regulatory matters'. The man talked to me for
about thirty minutes, detirmined I was 'eligible for lifeline service'
(a program of reduced rates for handicapped/elderly people) and told
me absolutely what my new monthly rate would be after he had audited
my entire bill. Guess what? When the next bill arrived it was **no
where close** to that amount. Bell said the reason the bill was 25
pages long that month was because they had to prorate it since the
'guy in Topeka' had re-rated me. The next month's bill _was_ a few
pages (not many!) smaller, but the bottom line total was still
higher. Then, according to the service rep they had detirmined I was
not eligible for lifeline rates unless I would send them once again
send them notes from doctor, SRS (Kansas medicaid public assistance)
and some other paperwork. When I finally fled to Prairie Stream and
Cable One (since SBC would not allow Prairie Stream to handle my DSL),
they had me up to $140 per month; I was choking on the phone bill. And
the lies they tell about their various service offerings ... their
claims ... just incredible. I was so happy to get out of their noose.

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