TELECOM Digest OnLine - Sorted: Re: Qwest Cost Creep

Re: Qwest Cost Creep

J Kelly (jkelly@*
Sun, 13 Mar 2005 18:06:17 -0600

On Sat, 12 Mar 2005 16:25:15 -0700, (jared) wrote:

> In the middle of last year I changed to QWEST and a plan that reduced
> my monthly charges to about $33. Now in March it's up to > $50. Even a
> simple phone line with no features is apparently $28 per month
> ... that's only twice what QWEST advertises (i.e., before fine print).

> One of the tricky changes was to start charging a monthly fee for long
> distance that had been bundled in the plan. No notice, just a few
> dollars more. I asked the customer service representative why and all
> she could say was that they didn't know that there was going to be a
> charge for long distance with that plan.

I'm no fan of Qwest, but I haven't had the cost creep you mention
since buying into their unlimited long distance plan quite some time
back. The sent me a letter to explain the new plan they had, which
was 5 cents a minute, with a $20 cap, a better deal than the $20
unlimited for people that may use less than 400 minutes in some

They also sent me a letter later on stating that their would now be a
monthly fee if useage was under a certain amount, but I always use
more than 400 minutes per month so always end up at the $20 max that
they charge for LD anyway.

I guess I can't recall ever having them just raise my rate without
notice, and I've been a Qwest/US West customer since 1993.

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