Message-ID: <69710141-73ce-450b-d4d1-2add5ca0a0ba2@verizon.net>
Date: 10 Dec 2021 18:09:53 -0500
From: "David Perrussel" <dmine4545@remove-this.verizon.net>
Subject: T-Mobile customer service is getting as bad as the rest
(Corrected URL)
T-Mobile's merger with Sprint was supposed to create a supercharged
wireless competitor pushing innovations, lowering prices and staying
true to its core principle - standing up for customers.
Lately it's been falling down.
Mergers are rarely easy and complications from the pandemic have
compounded the situation. But beyond those challenges, something very
offbrand is happening at Bellevue-based T-Mobile. At a time when industry
growth is slowing and price wars are starting to break out, T-Mobile
appears to be losing one of its competitive edges: customer service. Its
positioning under former CEO John Legere as the little carrier that
cares helped fuel market share gains over the past six years. Now, those
gains are slowing.
https://www.seattletimes.com/business/t-mobile-customer-service-is-getting-as-bad-as-the-rest/
***** Moderator's Note *****
The URL that was in the original post did not work this morning. The one show
above was OK.
Moderator
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