---------------------------------------------------------------------- Message-ID: <86mu11rh0q.fsf@telecom2018.csail.mit.edu> Date: 4 Oct 2020 18:19:01 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Investigation into multi-state 911 outage ST. PAUL -- The Minnesota Department of Public Safety Emergency Communication Networks division (DPS-ECN) is in contact with the state's contracted 911 service provider, CenturyLink, to determine the cause behind a multi-state 911 outage on Sept. 28. According to CenturyLink's preliminary review, 135 calls to 24 Minnesota public safety answering points (PSAPs) failed to be routed during the 48-minute disruption. In its own preliminary review, DPS-ECN believes the outage was longer and that a number of 911 calls that failed to be routed were not included in the list. https://www.austindailyherald.com/2020/10/investigation-into-multi-state-911-outage/ -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <86tuv9c04h.fsf@telecom2018.csail.mit.edu> Date: 4 Oct 2020 18:33:02 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: What was behind the nationwide 911 outage? The MN Department of Public Safety says initial investigation shows something went wrong with one of the vendors who work with CenturyLink, the state's 911 provider. By Sharon Yoo PLYMOUTH, Minnesota - Operations at the Hennepin County dispatch center located in Plymouth, Minnesota are back to normal today, but yesterday evening looked quite different. "Yesterday we were notified about a 911 disruption or outage," Hennepin County Communications Director Tony Martin said. "We didn't know if it was originally just Hennepin County." https://www.kare11.com/article/news/local/what-was-behind-the-nationwide-911-outage/89-a7b4b410-8632-401f-bb6f-c06b72f56d56 -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <86v9fprhff.fsf@telecom2018.csail.mit.edu> Date: 4 Oct 2020 18:10:12 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: 911 outages have become a fact of life - are we even fixing this? The names have changed, but the failures continue By Sean Hollister In 2014, after what we described as "frequent failures," a previous administration's FCC attempted to change how the United States' emergency 911 system works, including making it clear who's responsible when multiple states inexplicably lose the ability to dial 911 at once. Some of that accountability might have come in handy this week -- because we still don't know what caused yesterday's 911 outage. And it's not clear anything would change even if we knew. https://www.theverge.com/2020/9/29/21494652/911-outage-centurylink-lumen-intrado -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <86r1qdrham.fsf@telecom2018.csail.mit.edu> Date: 4 Oct 2020 18:13:05 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Multistate 911 outage under investigation in North Dakota, Minnesota Several 911 centers in North Dakota and Minnesota reported that some callers were unable to connect to dispatchers on Monday, Sept. 28. The outage lasted nearly an hour. By Hannah Shirle GRAND FORKS - Officials continue to investigate the cause of a multi- state 911 outage on Monday, Sept. 28, that affected calls in North Dakota and Minnesota. https://www.duluthnewstribune.com/news/6683823-Multistate-911-outage-under-investigation-in-North-Dakota-Minnesota -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <86pn5xbzu7.fsf@telecom2018.csail.mit.edu> Date: 4 Oct 2020 18:39:12 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: 911 vendor Intrado takes responsibility for widespread outage By Colin Wood A 911 service outage that affected 14 states for more than an hour Monday evening was caused by a networking misconfiguration at the technology firm Intrado, the company told StateScoop. The incident marks the latest in a series of outages in recent years that can be traced back to mistakes at Intrado, which acts as a subcontractor for larger companies that operate the nation's telecommunications infrastructure. This most recent incident has captured the attention of federal officials and could prompt reform in public safety regulations. https://statescoop.com/911-outage-intrado/ -- Bill Horne Telecom Digest Moderator ------------------------------ ********************************************* End of telecom Digest Mon, 05 Oct 2020