---------------------------------------------------------------------- Message-ID: <20200731022225.GA10212@telecom.csail.mit.edu> Date: Fri, 31 Jul 2020 02:22:25 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: The Climate Crisis is Threatening Worker Health and Safety New Report: The Climate Crisis is Threatening Worker Health and Safety A new report from the Natural Resources Defense Council (NRDC) warns that the health and safety of workers across the country, both indoors and outdoors, is increasingly at risk from excessive heat, increasing air and water pollution, spreading infectious diseases, extreme weather, and other impacts from climate change. https://cwa-union.org/news/new-report-climate-crisis-threatening-worker-health-and-safety -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <20200730162116.GA8372@telecom.csail.mit.edu> Date: Thu, 30 Jul 2020 16:21:16 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Google's AI starts answering Verizon support calls Google's AI starts answering Verizon support calls By Matthew Humphries If you call Verizon looking for support, don't be surprised when Google answers the phone. This week, Verizon announced that it has started piloting Google's Cloud Contact Center Artificial Intelligence in a bid to deliver, "a more natural and streamlined digital experience." Verizon believes using Google's tech will lead to shorter call times and more satisfied customers, with the added bonus of the company being able to deal with more customers calling each day. https://mashable.com/article/google-ai-verizon-support-calls/ -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <20200731180154.GA13131@telecom.csail.mit.edu> Date: Fri, 31 Jul 2020 18:01:54 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Washington County, Va. no longer experiencing issues with cell phone calls to 911 ABINGDON, Va. (WJHL) -- UPDATE - Washington County, Virginia 911 has restored to normal operations after an interruption on Thursday night prevented the service from receiving calls from cell phones. According to a release, the dispatch center is now back to normal operations. https://tinyurl.com/yxrfmkbh -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <20200731180818.GA13160@telecom.csail.mit.edu> Date: Fri, 31 Jul 2020 18:08:18 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Verizon wireless customers report Greater Springfield, MA area outages By Jim Kinney SPRINGFIELD - A car crash Friday morning sheared a fiber cable impacting Verizon Wireless cell service in the Springfield area, the company said. https://tinyurl.com/y6z6xg3v -- Bill Horne Telecom Digest Moderator ------------------------------ ********************************************* End of telecom Digest Sat, 01 Aug 2020