32 Years of the Digest ... founded August 21, 1981
The Telecom Digest for March 1, 2014
====== 32 years of TELECOM Digest -- Founded August 21, 1981 ======
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Date: Fri, 28 Feb 2014 07:32:20 -0800 (PST) From: Wes Leatherock <email@example.com> To: firstname.lastname@example.org. Subject: Re: Verizon: Heavy Web users should pay more Message-ID: <1393601540.85945.YahooMailNeo@web121704.mail.ne1.yahoo.com> > On Thursday, February 27, 2014 2:11 PM, Bill Horne wrote: > Verizon: Heavy Web users should pay more > by Grant Gross > Heavy broadband users should help shoulder the cost of their > traffic, but Verizon Communications does not give preferential > treatment to some Web traffic, the company's CEO said Monday. > Rest at: > > http://www.pcworld.com/article/2100980/verizon-heavy-web-users-should-pay-more.html > > -or- > > http://goo.gl/lrz9or > My company (Southwestern Bell) at AT&T's urging tried to sell the idea of "Usage Sensitive Pricing" to customers and commissions for POTS. Turned out the idea was highly despised by almost everyone, including customers you could show would save money. Perhaps they would react similarly to broadband users today. Wes Leatherock email@example.com firstname.lastname@example.org ***** Moderator's Note ***** A. Because it breaks the normal top-to-bottom flow of a written conversation Q. Why is top-posting bad? Bill Horne Moderator
Date: Thu, 27 Feb 2014 21:44:39 -0600 From: email@example.com (Gordon Burditt) To: firstname.lastname@example.org. Subject: Re: Introducing 844 Toll Free Numbers Message-ID: <tdmdnaxmLY26m43OnZ2dnUVZ_uKdnZ2d@posted.internetamerica> > Somehow this snuck up on me. I didn't realize these > were about to get launched. > > - And I've also got to ask why there's still such > a huge demand for "tollfree" numbers. More and more > people, and pretty much all businesses by now, have > calling plans that are no longer distance sensitive. They aren't distance sensitive, but they are still time sensitive. "It's a toll-free call" seems to be the excuse for slow customer service. It was really easy to blow 60 hours of phone time on hold in the first two weeks of October trying to sign up for Obamacare, and that's not counting time talking to an actual person (at first, some of that was on a cell phone, then I switched to landline. But that's over 7 months worth of included minutes if it had all been on a cellphone with my somewhat stingy plan), nor any of the time trying to log in on the Internet. That's not to say I successfully signed up after those 60 hours. I was left waiting for an event which would never happen, and fixing it involved one call on hold over a whole weekend (Friday morning to Monday afternoon - a single 76-hour call, although if they'd answered over the weekend I probably would have been asleep or away from the phone) to get through. Just today I blew another half hour asking them to send me a bill on time. I suppose that when your average hold time for customer service is 20 minutes or more, there is an advantage to not having customers try to include the phone bill in the lawsuit for a defective product or a billing error.
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