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The Telecom Digest for March 5, 2012
Volume 31 : Issue 61 : "text" Format
Messages in this Issue:
Centurylink continues to struggle with its image (Bill Horne)
Data caps coming to the wired world (Bill Horne)

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Date: Sun, 04 Mar 2012 09:53:49 -0500
From: Bill Horne <bill@horneQRM.net>
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Centurylink continues to struggle with its image 
Message-ID: <jivvm0$omb$1@dont-email.me>

A site called "Customer Service Scoreboard" continues to rate
CenturyLink near the bottom of it's scale.

Anonymous contributors submit brickbats such as this one:

   It all started when they called me relentlessly trying to get me to
   change my grandfathered-in service plan(great plan) after they took
   over another company. I refused(billiant) until one day the rep
   told me I would have faster internet for less cost (not true) and I
   took the bait(stupid mistake).

The site gives CenturyLink an "Overall" rating of 30.85 on a scale of
200, or slightly less than 15.5%. Of course, self-selected samples
aren't an accurate portrayal of the company's performance - but
neither are TV ads and PR bulletins, both of which seem to be much
easier to find than any neutral evalutions.

http://www.customerservicescoreboard.com/CenturyLink

-- 
Bill Horne
(Remove QRM from my address to write to me directly)




Date: Sun, 04 Mar 2012 10:34:52 -0500
From: Bill Horne <bill@horneQRM.net>
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Data caps coming to the wired world 
Message-ID: <jj022v$7c7$1@dont-email.me>

The subject of "Data caps" has been on the front page of the wireless 
press of late, but "wired" users such as I haven't been much concerned.

I came across a copy of a Philadelphia Inquirer column by Jeff Gelles at 
Businessweek.com. It seems that the Internet playing field is once more 
being tilted toward pay-by-the-byte billing: after mentioning cellular 
data caps, Mr. Gelles segued into more scary territory:

   It's clear enough what AT&T and Verizon are doing, even if they
   don't want to say so: Both have decided to cash in on customers who
   use the most data and are pushing them to switch to tiered plans.

   Something very different is happening in the wired-broadband world,
   though likely with similar motives. According to Telogical Systems,
   five of the nation's seven largest broadband providers now impose
   monthly data caps. Four of them -- Comcast, CenturyLink, Charter
   Communications, and Cox -- say they will suspend customers who
   violate the caps. The fifth, AT&T, charges $10 for each extra 50
   gigabytes.

http://goo.gl/VHuyT

-- 
Bill Horne
(Remove QRM from my address to write to me directly)






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