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The Telecom Digest for February 8, 2012
Volume 31 : Issue 39 : "text" Format
Messages in this Issue:
Re: Complaints about Verizon Fios (T)

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Date: Wed, 8 Feb 2012 00:44:13 -0500 From: T <kd1s.nospam@cox.nospam.net> To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Re: Complaints about Verizon Fios Message-ID: <MPG.299bd5b378fa6381989d89@news.eternal-september.org> In article <CAOhpKK_ZUSpfNvp=5Lt=OzragjNhOiMNrH6W-y=LnncyWP- X5A@mail.gmail.com>, horneht@gmail.VALID-IF-THIS-IS-ELIDED.com says... > > {{ from the 'consumer affairs' website }} > > Laura of Round Hill, VA on Feb. 5, 2012 > > > Since 2009, I've had to fend off a Verizon collection agency to advise them > that I do not owe the debt in collection, or any portion thereof. .... [ moderator snip ] > > Rest at: > http://www.consumeraffairs.com/internet/verizon_fios.html > > > Bill Horne Here's one of my experiences with Verizon and this is on their copper side: We had a hunt group and one member of the hunt group was configured by Verizon as a P-phone. This type of line works with Nortel Meridian sets. I tried explaining to our rep that we didn't have a Nortel system, it was an AT&T/Lucent/Avaya pbx and could we please convert to a standard loop start line. It went nowhere. So I called the rep back and asked them to remove the p-phone number from the pool. And once that was done to add a new number to the pool. They discouraged me from doing so. Hell, just tell me where the new number comes in on your cabinet and I can cross connect. Nope, they won't budge. So after that exercise in futility we just kept getting complaints of a line that rang and rang, and went to a voicemail box attached to the p- phone. A large part of it is that Verizon flushed out all it's experienced folks. So now all we're left with is the telephone sanitizers.
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