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The Telecom Digest for May 20, 2012
Volume 31 : Issue 121 : "text" Format
Messages in this Issue:
Re: Bill Pay down (Rich Greenberg)
Study: Phone company customer satisfaction evens out (Monty Solomon)
3rd party billing from AT&T (Javier)

====== 30 years of TELECOM Digest -- Founded August 21, 1981 ======

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Date: Fri, 18 May 2012 21:20:44 +0000 (UTC) From: richgr@panix.com (Rich Greenberg) To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Re: Bill Pay down Message-ID: <jp6efc$26k$1@reader1.panix.com> In article <20120518171454.67827.qmail@joyce.lan>, John Levine <johnl@iecc.com> wrote: >In article <E7F0931C-606F-43D6-A8B7-F689C13A0AF4@yahoo.com> you write: >>His blog mentions a number of banks who use Checkfree, including the >>one where I use bill pay. I haven't seen any outage and my payments >>have gone out correctly. > >That suggests it's the other one, Metavante. They also do white label >service for banks including TD and I think Wells Fargo. I use Wells Fargo electronic bill pay and have seen no problems lately. -- Rich Greenberg Sarasota, FL, USA richgr atsign panix.com + 1 941 378 2097 Eastern time. N6LRT I speak for myself & my dogs only. VM'er since CP-67 Canines: Val,Red,Shasta,Zero,Casey & Cinnar (At the bridge) Owner:Chinook-L Canines: Red & Max (Siberians) Retired at the beach Asst Owner:Sibernet-L
Date: Sat, 19 May 2012 22:30:30 -0400 From: Monty Solomon <monty@roscom.com> To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Study: Phone company customer satisfaction evens out Message-ID: <p06240893cbde07a56c55@[]> Study: Phone company customer satisfaction evens out By Peter Svensson AP Technology Writer / May 15, 2012 NEW YORK-A study of customer satisfaction at the Big 4 wireless carriers finds no significant difference between them. That's because of improvements in customer service at Sprint Nextel Corp. and AT&T Inc. ... http://www.boston.com/business/technology/articles/2012/05/15/study_phone_co_customer_satisfaction_evens_out/ -or- http://goo.gl/ue2DI
Date: Sun, 20 May 2012 03:31:40 +0000 (UTC) From: Javier <nospam@nospam.com> To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: 3rd party billing from AT&T Message-ID: <jp9ois$rv1$1@speranza.aioe.org> In the past months I started recieving 3rd party billing from never demanded services from USBI. The actual company seemed to be Onelink Communications Inc. It was $6 a month. After some phone calls to the AT&T customer service they reversed the charges and told me that they would not allow 3rd party billing to me anymore. The 3rd party billing stopped for two months. However, this month's bill comes again with the same [problem], and the company is even the same: USBI/Onelink Communications. Is there a way to stop this nonsense? Can I control 3rd party billing online or [by] writting by letter to somebody? Speaking to people in call centers is most of the times unsucessful; the last time I needed to speak to many of them until somebody [agreed] to reverse the charges. Most of them told me that AT&T could not do nothing. Also, is there a way to see my bills online? I have lost track of this matter and possibly I need to reverse some more charges appart from this month. Many thanks.
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