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The Telecom Digest for July 03, 2010
Volume 29 : Issue 179 : "text" Format

Messages in this Issue:
  Strange how account security is one way                      (John Mayson)

====== 28 years of TELECOM Digest -- Founded August 21, 1981 ====== Telecom and VOIP (Voice over Internet Protocol) Digest for the Internet. All contents here are copyrighted by Patrick Townson and the individual writers/correspondents. Articles may be used in other journals or newsgroups, provided the writer's name and the Digest are included in the fair use quote. By using -any name or email address- included herein for -any- reason other than responding to an article herein, you agree to pay a hundred dollars to the recipients of the email. =========================== Addresses herein are not to be added to any mailing list, nor to be sold or given away without explicit written consent. Chain letters, viruses, porn, spam, and miscellaneous junk are definitely unwelcome. We must fight spam for the same reason we fight crime: not because we are naive enough to believe that we will ever stamp it out, but because we do not want the kind of world that results when no one stands against crime. Geoffrey Welsh =========================== See the bottom of this issue for subscription and archive details and the name of our lawyer, and other stuff of interest.
Date: Fri, 2 Jul 2010 20:30:37 -0500 From: John Mayson <john@mayson.us> To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Strange how account security is one way Message-ID: <AANLkTimGU3BHpbnqtJWAwcYBe_DZgt2GQgLrjAJvzAOA@mail.gmail.com> I recently had a number of people complain to me that my cell phone voice mail wasn't working. I tried to access my mailbox and it didn't exist. I called 6-1-1 and they refused to talk to me. Why? My wife is technically the account holder. Even though she's designated me as being allowed to access the account information, they still needed to talk to her. This makes absolutely no sense to me. If she's told them I can talk to them, that should suffice. Instead I had to have a conversation with the support technician via my wife. This is the second cell phone company that has done this. Yes, I agree, they can't just talk to anybody. But in the store and on the phone she has said they can talk to me. They acknowledge this, but claim they still can only discuss account information with her. Now hold that thought. Here's what happened to my cell phone service. I am entitled to an upgrade. Someone in California decided to upgrade his/her phone using my upgrade. This person then returned the phone. When my upgrade was returned to me it wiped out my features. They have absolutely no explanation why this was allowed to happen. So, in summary. They will not allow me to discuss anything about our account. But they will let a complete stranger in another state use my phone upgrade. John -- John Mayson <john@mayson.us> Austin, Texas, USA
TELECOM Digest is an electronic journal devoted mostly to telecom- munications topics. It is circulated anywhere there is email, in addition to Usenet, where it appears as the moderated newsgroup 'comp.dcom.telecom'. TELECOM Digest is a not-for-profit, mostly non-commercial educational service offered to the Internet by Bill Horne. All the contents of the Digest are compilation-copyrighted. You may reprint articles in some other media on an occasional basis, but please attribute my work and that of the original author. The Telecom Digest is moderated by Bill Horne. Contact information: Bill Horne Telecom Digest 43 Deerfield Road Sharon MA 02067-2301 781-784-7287 bill at horne dot net Subscribe: telecom-request@telecom-digest.org?body=subscribe telecom Unsubscribe: telecom-request@telecom-digest.org?body=unsubscribe telecom This Digest is the oldest continuing e-journal about telecomm- unications on the Internet, having been founded in August, 1981 and published continuously since then. Our archives are available for your review/research. We believe we are the oldest e-zine/mailing list on the internet in any category! URL information: http://telecom-digest.org Copyright (C) 2009 TELECOM Digest. All rights reserved. Our attorney is Bill Levant, of Blue Bell, PA. --------------------------------------------------------------- Finally, the Digest is funded by gifts from generous readers such as yourself who provide funding in amounts deemed appropriate. Your help is important and appreciated. A suggested donation of fifty dollars per year per reader is considered appropriate. See our address above. Please make at least a single donation to cover the cost of processing your name to the mailing list. All opinions expressed herein are deemed to be those of the author. Any organizations listed are for identification purposes only and messages should not be considered any official expression by the organization.
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