---------------------------------------------------------------------- Message-ID: <20200415174128.GA32149@telecom.csail.mit.edu> Date: Wed, 15 Apr 2020 17:41:28 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Frontier Communications Files for Bankruptcy Protection Norwalk-based Frontier Communications Corporation has filed for bankruptcy protection. CNBC reports that the company said it would file for bankruptcy protection as it restructures to cut more than $10 billion in debt. https://www.nbcconnecticut.com/news/local/frontier-communications-files-for-bankruptcy-protection/2255798/ -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <20200414165540.GA22677@telecom.csail.mit.edu> Date: Tue, 14 Apr 2020 16:55:41 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Text Messaging In A Time Of COVID-19: FCC Guidance On "Emergency Messages" And Restrictions On Telemarketing In New York by Tiffany Cheung and Adam Hunt With nearly half of the United States population being either urged or ordered to stay at home and avoid all non-essential travel in light of the COVID-19 crisis, modern forms of communication such as telephone calls, video chat, and, of course, text messaging, are providing critical connections between business and consumers. Indeed, businesses may be looking for ways to reach consumers with information about inventory, shipment status, and other issues related to an increase in demand for all the things that people need to "shelter-in-place" - from groceries to yoga mats. https://www.mondaq.com/Article/916762?email_access=on -- Bill Horne Telecom Digest Moderator ------------------------------ Message-ID: <20200415174815.GA32251@telecom.csail.mit.edu> Date: Wed, 15 Apr 2020 17:48:15 +0000 From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Verizon provides service through virtual contact Days-of-future-past department: Verizon deployed a new tool to serve residential and small business customers who need repairs for their wireline voice, data or video services. This new tool is a virtual assistant, video chat app, and self-service portal that enables technicians to assist customers without entering residences or premises. Thousands of technicians are using the tool and resolved 90 percent of repair requests when the tool has been used. Verizon technicians dispatched in response to customer repair requests will continue to do outside repairs that may be needed. For inside repairs, customers can use the virtual assistant tool, which serves as a stand-in for the technician's physical presence ... https://www.telecompaper.com/news/verizon-provides-service-through-virtual-contact--1334662 -- Bill Horne Telecom Digest Moderator ------------------------------ ********************************************* End of telecom Digest Thu, 16 Apr 2020