Message-ID: <f0163b07-5593-6ca9-b15a-ff3b9bd51748@ionary.com>
Date: 25 Mar 2021 10:31:36 -0400
From: "Fred Goldstein" <invalid@see.sig.telecom-digest.org>
Subject: Re: This would be funny except it's not
On 3/24/2021 12:16 PM, Bill Horne wrote:
> My cell phone is out of service. I can't call out or be called.
>
> I borrowed my wife's phone to report the problem.
>
> Verizon wants to know the PIN that applies to the account. I keep
> trying to get to a human, and their mindless mechanical droid keeps
> demanding the PIN that applies to the account. I keep trying to get to
> a human, and their mindless mechanical droid keeps demanding the PIN
> that applies to the account.
>
> Perish the thought that a warm body should be made available to take
> down a report. Having already charged my credit card for a another
> month, Verizon seems to feel that I'm not entitled to anything like an
> actual person to write down a report: I guess the money was spent on
> bonuses for the executives and bribes for politicians and PR to fend
> off their customers.
>
> If anyone knows how to reach a human at Verizon Wireless, I'd love to
> hear about it.
>
> Bill
>
Companies have been competing lately on who can deliver worse customer
service, largely by putting up more impregnable IVR jails. Nowadays it's
more like IVR fortresses. Comcast used to be reachable if you said
"agent" enough times. Now that gets you to a recording that, if
triggered, sends a text to your mobile phone which can activate their
appydoodle on the phone which has a sort of dumb text chat, but no phone
capability. Essentially useless.
But I did find one way to get through which I suspect works with
Verizon. Call from a phone number not theirs, so they don't recognize it
and try to jail it. Then pretend you're a potential new customer and get
connected to sales. Then demand that they transfer you to a real person,
and stay on the line until a real person answers. That is apparently the
only way to reach Comcast technical support now, which it seems is
pretty much all in the Philippines. Not that they are likely to be able
to fix much.
--
Fred R. Goldstein k1io fred "at" ionary.com
+1 617 795 2701
Message-ID: <832440C4-CDD9-40C1-8B6A-E4666F996509@jt-mj.net>
Date: 24 Mar 2021 12:23:13 -0400
From: "Julian THOMAS" <Jt@jt-mj.net>
Subject: Re: This would be funny except it's not
If there's a VZ store nearby, try calling or storming the store.
For excellent customer service as well as flexible plans [no contract],
we've been quite happy with consumer cellular.
> On Mar 24, 2021, at 12:17, Bill Horne <malQassRimiMlation@gmail.com> wrote:
>
>
> If anyone knows how to reach a human at Verizon Wireless, I'd love to
> hear about it.
Message-ID: <939AD1DC-BA0A-4F87-80C6-D0F197284428@roscom.com>
Date: 21 Mar 2021 21:20:12 -0400
From: "Monty Solomon" <monty@roscom.com>
Subject: Tired of political text messages? A new 'score' might mean
fewer
A possible crackdown by AT&T and T-Mobile is causing an uproar among
progressive organizers, who say the system is ripe for abuse.
By David Ingram
These days, the work of the NAACP often revolves around the text
message - specifically, software that lets members of the civil rights
group easily send large numbers of texts to other people, including
nonmembers.
Last year, when the coronavirus pandemic made other forms of
organizing difficult, the NAACP used texting software to encourage 12
million people to vote and many others to fill out their census forms.
https://www.nbcnews.com/tech/security/tired-political-text-messages-new-score-might-mean-fewer-rcna455
