Message-ID: <20210323031327.1B3A5770@telecom2018.csail.mit.edu>
Date: Tue, 23 Mar 2021 03:13:27 +0000 (UTC)
From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org>
Subject: She bought an iPhone and returned it. AT&T kept charging
her for it
There are tales of customer service that truly boggle the mind. This may well
be one of them.
By Chris Matyszczyk for Technically Incorrect
You don't always know whom you're going to annoy.
But if you're going to annoy a customer, it's probably unwise to annoy
someone who's won the George Polk Award for legal reporting.
https://www.zdnet.com/article/she-bought-an-iphone-and-returned-it-at-t-kept-charging-her-for-it/
Message-ID: <20210323031917.DBC8C770@telecom2018.csail.mit.edu>
Date: Tue, 23 Mar 2021 03:19:17 +0000 (UTC)
From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org>
Subject: Whistleblower Says AT&T Has Been Ripping Off US Schools For
A Decade
from the a-pattern-develops dept
By Karl Bode
In just the last five years or so AT&T has been: fined $18.6 million
for helping rip off programs for the hearing impaired; fined $10.4
million for ripping off a program for low-income families; fined $105
million for helping "crammers" by intentionally making such bogus
charges more difficult to see on customer bills; and fined $60 million
for lying to customers about the definition of "unlimited" data. This
is just a few of AT&T's adventures in regulatory oversight, and in
most instances AT&T lawyers are usually able to lower the fines, or
eliminate them entirely, after years of litigation.
https://www.techdirt.com/articles/20210318/10560346446/whistleblower-says-att-has-been-ripping-off-us-schools-decade.shtml
Message-ID: <20210323031644.5FCF1770@telecom2018.csail.mit.edu>
Date: Tue, 23 Mar 2021 03:16:44 +0000 (UTC)
From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org>
Subject: AT&T's HBO Max Deal Was Never Free
By Ernesto Falcon And Katharine Trendacosta
When it launched HBO Max, it was discovered that usage of the service
would not count against the data caps of AT&T customers, a practice
known as "zero-rating." This means that people on limited data plans
could watch as much HBO Max content as they wished without incurring
overage fees. AT&T just declared that it would stop this practice,
citing California's net neutrality law as a reason. No matter what
spin the telecom giant offers, this does not mean something "free" was
taken away. That deal was never free to begin with.
https://www.eff.org/deeplinks/2021/03/atts-hbo-max-deal-was-never-free
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End of telecom Digest Wed, 24 Mar 2021
