Message-ID: <t59qsl$1rl$1@dont-email.me>
Date: 8 May 2022 21:31:01 -0400
From: "Michael Trew" <michael.trew@att.net>
Subject: Frontier lied about Internet speeds and "ripped off
customers," FTC says
[Quote from]
https://arstechnica.com/tech-policy/2022/05/frontier-lied-about-internet-speeds-and-ripped-off-customers-ftc-says/
Settlement requires accurate speeed claims and payment of nearly
$9 million.
The lawsuit pertains to Frontier's claims about its DSL Internet
service, which is much slower than fiber-to-the-home. DSL speeds
also vary significantly by location based on how close a
customer's home is to the provider's infrastructure.
The FTC said the proposed order will "require Frontier to
substantiate its Internet speed claims at a customer-by-customer
level for new and complaining customers and notify customers when
it is unable to do so; require Frontier to ensure it can provide
the Internet service speeds it advertises before signing up,
upgrading, or billing new customers; [and] prohibit Frontier from
signing up new customers for its DSL Internet service in areas
where the high number of users sharing the same networking
equipment causes congestion resulting in slower Internet
service."
When I worked at Frontier, we always told customers "up to" in
reference to available bandwidth. Of course, overselling a DSLAM is a
bad idea, but I can't see how this lawsuit went through. "Up to"
speeds are just that; like any DSL service, it won't be consistent.
The AT&T ADSL that I have now is "up to 3Mb/s" -- in reality, it
sometimes achieves half of that.
Message-ID: <20220508205233.280CF73A@telecom2018.csail.mit.edu>
Date: Sun, 8 May 2022 20:52:33 +0000 (UTC)
From: Bill Horne <malQRMassimilation@gmail.com>
Subject: DA's Office Announces Nearly $69 Million Civil Settlement
Between Frontier Communications and Federal Trade Commission
RIVERSIDE - District Attorney Mike Hestrin announced today, May 5,
2022, that the Federal Trade Commission (FTC) approved a proposed
settlement between the FTC, the People of the State of California, and
Frontier Communications Corporation. The settlement will resolve a
civil enforcement action alleging deceptive and unfair business
practices by Frontier in connection with the sale of residential DSL
services.
The proposed settlement has now been submitted to the United States
District Court for final approval.
https://rivcoda.org/community-info/news-media-archives/das-office-announces-nearly-69-million-civil-settlement-between-frontier-communications-and-federal-trade-commission
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Message-ID: <20220509221617.DBB5A7C0@telecom2018.csail.mit.edu>
Date: Mon, 9 May 2022 22:16:17 +0000 (UTC)
From: Bill Horne <malQRMassimilation@gmail.com>
Subject: Concurring Statement of FTC Commissioner Noah Joshua
Phillips regarding Frontier Communications Corp., et al
More than 80% of U.S. households spend an average of $116 per month on
cable and internet service. Internet speed is a key consideration for
consumers as they choose an Internet service provider ("ISP") and
service plan, so it's essential that ISPs truthfully represent what
speeds they can deliver. Frontier Communications ("Frontier") provides
Digital Subscriber Line ("DSL") internet to more than one million
consumers in 25 states, many of them in rural areas. As alleged in
the complaint, Frontier told consumers that it could provide service
"up to" certain speeds, but failed to deliver. The complaint details
how, in some cases, Frontier could not, as a technical matter, even
possibly deliver the speeds it promised. Some consumers paid for more
expensive service than they received.
https://www.ftc.gov/news-events/news/public-statements/concurring-statement-commissioner-noah-joshua-phillips-regarding-frontier-communications-corp-et-al
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