---------------------------------------------------------------------- Message-ID: <naff25$4es$1@panix2.panix.com> Date: 22 Feb 2016 12:04:05 -0500 From: kludge@panix.com (Scott Dorsey) Subject: Re: Comcast outages anger thousands across US David Clayton <dc33box-cdt@yahoo.com.au> wrote: > >Who can essentially do absolutely nothing during an outage apart from >tell people that there is an outage - which should be able to done by a >recorded message except people have some bizarre need to be able to >complain to someone who has no ability to actually help them. People want information and reassurance, and that CAN be provided with a message, but it seldom is. >The world is increasing filling with people who feel "entitled" to have >their pointless needs satisfied like 3 year old children who complain to >their parents that they don't like the rain and will keep screaming until >it stops. If I'm paying for a service, and it fails, I feel entitled to know why and when it will be fixed. My paying entitles me. --scott -- "C'est un Nagra. C'est suisse, et tres, tres precis." ------------------------------ Message-ID: <5d2e0dd8-aec1-4830-b7bb-f12da663c9d9@googlegroups.com> Date: Mon, 22 Feb 2016 11:08:03 -0800 (PST) From: HAncock4 <withheld@invalid.telecom-digest.org> Subject: Re: Comcast outages anger thousands across US On Saturday, February 20, 2016 at 1:01:14 AM UTC-5, David Clayton wrote: > > The above message was talking about having enough Customer Service Reps > > to handle the huge increase in support calls during an outage, not the > > technicians who monitor and fix the service. > Who can essentially do absolutely nothing during an outage apart from > tell people that there is an outage - which should be able to done by a > recorded message except people have some bizarre need to be able to > complain to someone who has no ability to actually help them. The customer service reps should be able to give an approximate time for when service (whatever utility) will be restored, so that the customers can make plans accordingly. Leaving the house to go to an hotel or elsewhere is difficult and cumbersome, and only to be done when absolutely necessary, so customers need accurate information. In addition, there are people with medical issues whose batteries may run low in an extended outage, and they need guidance. > The world is increasing filling with people who feel "entitled" to have > their pointless needs satisfied like 3 year old children who complain to > their parents that they don't like the rain and will keep screaming until > it stops. To be honest, I take exception to the above statement. Having suffered through a week long power outage in cold weather without heat, with difficulty getting food, and with little information, I don't agree with the above characterization of "pointless needs". For the elderly, sick, and families with young children, it was a dangerous situation. Some people suffered needlessly--if they knew the power would be out for a solid week, they would've made other plans early on. ------------------------------ Message-ID: <d636a9bf-68c7-4856-beb8-8564699c14cb@googlegroups.com> Date: Mon, 22 Feb 2016 12:07:10 -0800 (PST) From: HAncock4 <withheld@invalid.telecom-digest.org> Subject: Verizon to test 5G in three N.J. towns NJ.COM reported that customers in three Garden State towns may get the chance to try out some of the world's fastest cell phone speeds next year as Verizon begins to test its next stage of wireless technology, reports say. This was discussed at the Mobile World Conference. full article (brief) at: http://www.nj.com ***** Moderator's Note ***** Are these the same three towns which complained that Verion was not maintaining the existing copper infrastructure? Bill Horne Moderator ------------------------------ ********************************************* End of telecom Digest Tue, 23 Feb 2016