| Message-ID: <toeijm$3inbr$9@dont-email.me>
Date: 27 Dec 2022 11:49:27 +0100
From: "Marco Moock" <mo01@posteo.de>
Subject: MMS switchoff in Germany and Switzerland
Some cellular network providers will switch off MMS service in 2023 due
to the low amount of users. | Vendor | Shutoff Date |
|---|
| Vodafone | 17th Jan 2023 |
| Deutsche Telekom (ex T-Mobile) | 31st Dec 2023 |
| Swisscom (Switzerland) | 1st Jan 2023 |
O2/Telefonica doesn't plan to switch off MMS yet. |
| Message-ID: <tof233$3kjaa$1@dont-email.me>
Date: 27 Dec 2022 10:13:40 -0500
From: Bill Horne <malassimQRMilation@gmail.com>
Subject: 20 Years Later, TTB Agrees to Revisit Alcohol Labeling
by Linda Goldstein , Daniel Kaufman , Amy Ralph Mudge and
Randal M. Shaheen
Watchdogs claim a win, but are they being set up for a wait? Again?
Anticipation
When last we left the doughty heroes of the Center for Science in the
Public Interest, they had summoned up the gumption to sue the Treasury
Department and the Alcohol and Tobacco Tax and Trade Bureau under the
Administrative Procedure Act, which, according to their complaint,
"requires that an agency 'shall ... conclude a matter presented to it'
'within a reasonable time,' and the reviewing court 'shall ... compel
agency action ... unreasonably delayed.'"
The delay in this case was a doozy.
https://www.mondaq.com/article/news/1264850?q=1803232&n=649&tp=2&tlk=2&lk=27
--
Bill Horne
Moderator, The Telecom Digest
|
| Message-ID: <tof2ba$3kjab$1@dont-email.me>
Date: 27 Dec 2022 10:18:04 -0500
From: "Bill Horne" <malassimQRMilation@gmail.com>
Subject: FCC Bans Approval Of New Telecommunications Equipment For
Entities On The Covered List
by Jing Zhang , Jennifer Parry , Ellen L. Aldin and Angela Giancarlo
On November 25, the Federal Communications Commission ("FCC" or "the
Commission") issued an order banning the authorization of new equipment
sold by telecommunications companies regarding the Commission's Covered
List (the "Order" or "FCC Order"). This decision bans the preliminary
consideration, and ultimately the sale, of new telecommunications
products in the US for companies on the Covered List. Several Chinese
companies are already on the Covered List; the List includes
"telecommunications equipment" from Huawei Technologies ("Huawei") and
ZTE Corporation ("ZTE"), along with "video surveillance and
telecommunications equipment" produced by Hytera Communications
Corporation ("Hytera"), Hangzhou Hikvision Digital Technology Company
("Hikvision"), or Dahua Technology Company ("Dahua"), among other device
manufacturers.
https://www.mondaq.com/article/news/1264968?q=1803232&n=649&tp=2&tlk=3&lk=28
--
Bill Horne
Moderator, The Telecom Digest
--
(Please remove QRM for direct replies)
|
| Message-ID:
<MWHPR22MB0253DA72BF2F61965829A261F5ED9@MWHPR22MB0253.namprd22.prod.outlook.com>
Date: 27 Dec 2022 17:18:15 +0000
From: "Fred Atkinson" <fatkinson@mishmash.com>
Subject: [Telecom] Ways That Vendors and Service Providers Blow You
Off
Over my many years of interacting with different carriers, ISPs,
hosting providers, vendors, manufacturers, etc., one thing I have noticed are
the ways many [not all] of them blow their customers off.
If they can't handle an issue or they don't want to, they will do or
tell you one of the following things:
1. I am going to check it upstream.
He / she has given up on fixing your service and wants to leave
your premises without spending any significant time on it.
2. I will check it and get back to you.
Of course, they never do.
3. I am going to transfer you to someone who can help you.
They are transferring you back into their ACD queue, you have to
wait for another agent, and he or she doesn't have a clue about how to help
you either. In which case, you get transferred back into the queue yet again
and again if you tolerate it.
4. Telephone company techs once told my mother that the reason her
home phones were going dead periodically is because she was using MCI and MCI
was the cause.
There were two bare wires hanging loose off of an old 42A block
and they were shorting together every time a piece of furniture was rolled up
against it. They couldn't find a dead short?
5. It's not my fault. I didn't do this.
They seem to forget that they represent their company. The
customer will respect you more for owning the problem. Don't pass the
responsibility off onto others.
6. I have been doing this for many years. There is nothing wrong
with your service.
But when I made a trip out to the customer premises, I found what
the issue was and had it corrected. I have totally embarrassed technicians
that way more than once.
And there are more. Some of them are thinking that you don't know what
you are talking about. Yet, I subsequently resolved the issue(s) essentially
doing their jobs.
When you are getting nowhere and ask to speak to a supervisor, they do
everything in their power to prevent you from speaking to a supervisor. They
tell you a supervisor will call you. But the supervisor never does call back.
One CSR told me there was nothing wrong with my phone. It kept
squawking 'voice command, please enter a command' at times that proved to be
very embarrassing for me when I was in public. She refused to transfer me to
a supervisor. I called back and canceled my service because refusing to let a
customer speak to a supervisor if he or she so requests is unacceptable to me.
I switched to another provider and the issue was resolved. Then, a supervisor
called me and asked why I had canceled. I identified the CSR by name and told
them what happened on the phone with her. He said he would look into it. But
I was beyond them saving my account as I had been trying to resolve this issue
for weeks with no resolution in sight.
One ISP was delivering us only three hundred kbps. They kept leaving
without fixing it. When I demanded action, a supervisor told us that they
were making too many trips to our premises. I escalated to the county
franchise people. This time, the ISP sent someone who knew what he was doing.
It was corrected before he left the property that day. All he had to do was
replace our defective cable modem box. We had six Mbps before he was finished
[which at that time, was the service offering we were paying for].
They should have been able to fix it with one trip and they were blaming
us [for their own incompetence]?
And there is the 'Swap It Out' syndrome. When you call their 'technical
support' line and describe your issue, there is only one solution: Swap it
out! Ship him or her a new one and let them send the old one back. Time and
money are lost and there is unnecessary frustration to their customer.
Sometimes swapping it out is the solution. Sometimes not. You should not
resort to swapping it out until other avenues are exhausted.
I would always take a 'failure is not an option' attitude. Our
customers had a lot of faith in my ability to resolve their issues because I
always did solve them and I did it quickly.
I wish more companies would adopt this attitude. It would save a lot of
customer pain, customer loss, and overall frustration.
I have been on the user end and the technician end of problems of these
kinds. I share customer frustration in their inability to properly support
those they serve.
In a position where I regularly served troubled customers, I could bet a
hundred dollar bill [with no fear of losing] that the customer was ready to
eat me alive when I walked in that door.
But I always had them eating out of my hand when I left.
It's a high standard to achieve. But your customers will respect your
company more if your people meet it. That makes for better sales, more 'word
of mouth' referrals, and overall customer satisfaction.
Quality isn't one of the issues. Quality is the issue.
When you solve your quality problems, the other 'issues' fall into place
pretty quickly. Happy customers make for peaceful operation.
Try it. You will like it.
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