---------------------------------------------------------------------- Message-ID: <20181228052211.GA31928@telecom.csail.mit.edu> Date: Fri, 28 Dec 2018 00:22:11 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Nationwide internet outage affects CenturyLink, Verizon ALBUQUERQUE, N.M. (KRQE) - Internet outages plagued several states Thursday including New Mexico. Verizon and CenturyLink both reported service issues across the country, affecting several major cities. https://www.krqe.com/news/new-mexico/albuquerque-officials-report-verizon-outage-affected-911-call-center/1676481817 -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <3D8AD1CE-B70F-4106-A0DB-1FC38973FE1B@roscom.com> Date: 24 Dec 2018 14:08:14 -0500 From: "Monty Solomon" <monty@roscom.com> Subject: Apple's iOS 12.1.2 update is reportedly breaking some core iPhone features By Zach Epstein The fourth quarter of 2018 hasn't exactly been smooth sailing for Apple. After seeing its share price skyrocket for months, Apple finally became the first company in history to cross the $1 trillion mark in market capitalization earlier this year. But things quickly turned south following multiple independent reports that Apple had cut iPhone production several times due to lower than expected demand. Making matters even worse, Apple announced that it would stop reporting iPhone units sales figures along with its quarterly reports. The move sent speculation swirling that Apple might see no end insight to declining iPhone sales, and the company's stock plummeted even more as a result. Apple shares have lost more than a quarter of their value in just two months, and Apple's market cap fell to $715 billion as of Friday's close. https://bgr.com/2018/12/24/ios-12-1-2-update-problems-iphone-calling-messaging-bug/ ------------------------------ Message-ID: <7918E922-81B2-4ED0-86BC-724AFA549C96@roscom.com> Date: 23 Dec 2018 16:14:28 -0500 From: "Monty Solomon" <monty@roscom.com> Subject: Charter users who didn't get promised speeds will get $75 or $150 refunds Charter users who didn't get promised speeds will get $75 or $150 refunds Charter settles speed fraud lawsuit, will refund 700,000 customers in NY. By Jon Brodkin Charter has agreed to pay $62.5 million in refunds to more than 700,000 customers to settle a lawsuit filed by the New York state attorney general's office, which alleged that Charter defrauded customers by promising Internet speeds that it knew it could not deliver. The 700,000 New York-based customers will receive between $75 and $150 each, NY AG Barbara Underwood announced today. Charter will also provide access to "streaming services and premium channels, with a retail value of over $100 million, at no charge for approximately 2.2 million active subscribers." The settlement's total value is $174.2 million, the AG's office said. https://arstechnica.com/tech-policy/2018/12/charter-users-who-didnt-get-promised-speeds-will-get-75-or-150-refunds/ ------------------------------ Message-ID: <103BDD13-2AAB-4A03-B7F8-A40EC2E6CB80@roscom.com> Date: 23 Dec 2018 17:35:19 -0500 From: "Monty Solomon" <monty@roscom.com> Subject: FCC forces California to drop plan for government fees on text messages FCC forces California to drop plan for government fees on text messages FCC said texts aren't telecommunications, causing California to ditch fee plan. https://arstechnica.com/tech-policy/2018/12/fcc-forces-california-to-drop-plan-for-government-fees-on-text-messages/ ------------------------------ Message-ID: <20181228053034.GA31947@telecom.csail.mit.edu> Date: Fri, 28 Dec 2018 00:30:35 -0500 From: Bill Horne <bill@horneQRM.net> Subject: In 2019, Expect More FoFO Folly From Brands by Christina Beavis If brand marketers knew that companies lost $75 billion in 2017 because of poor customer service (according to a New Voice Media study) I can only pray that they would take the appropriate actions to at least stop the hemorrhaging. ... A singular brand-owned online forum would be one place to start honest dialogues with customers, because social media, as it turns out, is not the powerful tool that serves as a direct, immediate communication channel between businesses and their customers. Instead, social media channels are noisy, nasty places with poor analytics, and they tend to cause more FoFO. Check out the comments on Verizon's Facebook page to get a taste of unassuaged customer rage. https://www.mediapost.com/publications/article/329717/in-2019-expect-more-fofo-folly-from-brands.html -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ ********************************************* End of telecom Digest Fri, 28 Dec 2018