---------------------------------------------------------------------- Message-ID: <20181218205126.GA7965@telecom.csail.mit.edu> Date: Tue, 18 Dec 2018 15:51:26 -0500 From: Bill Horne <bill@horneQRM.net> Subject: A fraudulent charge on my phone bill - but where's the credit? Bernice Lu has a fraudulent charge on her Verizon Wireless bill, and she can't seem to get rid of it. Did she call Jamaica and run up a $291 bill, or is this a misunderstanding? By Christopher Elliott Q: I have a fraudulent charge on my bill from Verizon Wireless for an international call I never made. I called Verizon's customer-service department, which put me on hold to consult with its fraud department. A representative claimed that I had called Jamaica and talked for 121 minutes. https://www.mercurynews.com/2018/12/16/a-fraudulent-charge-on-my-phone-bill-but-wheres-the-credit/ -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <Pine.NEB.4.64.1812180747540.10761@panix5.panix.com> Date: 18 Dec 2018 07:48:20 -0500 From: "danny burstein" <dannyb@panix.com> Subject: Charter agrees to pay millions back to customers for .. lying [NY Daily News] After being accused of defrauding its internet subscribers, Charter Communications Monday agreed to a whopping $174.2 million settlement with state Attorney General Barbara Underwood, the Daily News has learned. In February 2017, the AG charged in a civil lawsuit that Charter Communications, and its predecessor Time Warner Cable, knowingly delivered since 2012 slower internet speed to customers than promised. Under a deal reached Monday, Charter Communications/ Spectrum Management Holding Co. agreed to repay $62.5 million directly to more than 700,000 active customers, who will each receive between $75 and $150 from the company. ... The company also agreed to provide 2.2 million of its active subscribers in New York more than $110 million worth of streaming services and premium channels at no charge, the AG's office said. ====== rest: https://www.nydailynews.com/news/politics/ny-pol-charter-spectrum-underwood-settlement-20181217-story.html _____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] ------------------------------ Message-ID: <20181218155119.GA7479@telecom.csail.mit.edu> Date: Tue, 18 Dec 2018 10:51:19 -0500 From: Bill Horne <bill@horneQRM.net> Subject: How the new AT&T could bully its way to streaming domination Without net neutrality rules, telecom-backed streaming services are free to fight dirty By Karl Bode After decades of soaring cable TV prices, the streaming revolution has finally arrived. Netflix, YouTube, Hulu, and Amazon are all fully stocked services, entirely capable of competing with cable on content, and they're all rated far higher in customer satisfaction than the companies they hope to supplant. The result is new competition for cable companies that's pushing them into the streaming business. Nearly every broadcaster that's currently in the cable TV lineup will offer some kind of direct-to-consumer streaming service by 2022. Most notable will be Disney's looming Disney+ service, which will soon be the exclusive streaming home of must-have content from Pixar, Marvel, and the Star Wars universe. AT&T plans to launch its own streaming service next year, drawing on content from DC Comics and Harry Potter that was acquired as part of the recent Time Warner deal. https://www.theverge.com/2018/12/18/18146186/att-time-warner-streaming-video-net-neutrality -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ ********************************************* End of telecom Digest Wed, 19 Dec 2018