---------------------------------------------------------------------- Message-ID: <20190119214707.GA1628@telecom.csail.mit.edu> Date: Sat, 19 Jan 2019 16:47:07 -0500 From: Bill Horne <bill@horneQRM.net> Subject: CenturyLink management needs to offer an explanation Guest Columns By Sam Martin / Albuquerque Resident I would like to thank the Albuquerque Journal editorial staff for their piece on "Telecom Giants need to answer this wake-up call" on Jan. 7. Unfortunately, all you hear is crickets from CenturyLink, the N.M. Public Regulation Commission and our elected officials. I have read no official statement about the number of customers involved, nor the reason why it took so long. Despite this major outage starting Dec. 27 and lasting almost 48 hours, there have been no statements that I am aware of from Larry North, vice president of operations in New Mexico, or Jeff Storey, president and CEO of CenturyLink. The public is owed an apology and explanation for this outage. Immediate communication with all customers was not done. This outage not only disrupted essential 911 services in multiple states, but also affected normal service and trunk lines to other carriers, such as Verizon. While the brief "official" explanation stated a "network element" was the cause, that is not acceptable or believable. https://www.abqjournal.com/1270531/centurylink-management-needs-to-offer-an-explanation.html -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190119220727.GA1720@telecom.csail.mit.edu> Date: Sat, 19 Jan 2019 17:07:27 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Letter: Do AT&T, Sprint, T-Mobile care about our privacy? Customer concerned location data could have been sold to aggregators, allowing them to make a profit. - - - - Re: "AT&T, Sprint, T-Mobile selling customers' real-time locations: report; Data ends up in hands of property managers, bail agents, 'bounty hunters,' report says" (Mercurynews.com, Jan. 8): As an AT&T customer myself, I find it concerning that my location data could have been sold to aggregators, allowing them to make a profit off an infringement upon my privacy rights. Sarianna Siahaan San Jose https://www.mercurynews.com/2019/01/18/letter-do-att-sprint-t-mobile-care-about-our-privacy/ -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190119215331.GA1652@telecom.csail.mit.edu> Date: Sat, 19 Jan 2019 16:53:31 -0500 From: Bill Horne <bill@horneQRM.net> Subject: La Salle County, Ottawa: AT&T owes us $50,000 OTTAWA - AT&T owes La Salle County at least $50,000, and the bill could continue to grow, said the county's information technology director John Haag. Haag said the county was unnecessarily billed about $13,000 for overages from Frontier, which provides phone services. http://www.newstrib.com/news/la-salle-county-at-t-owes-us/article_4b4224ce-1b79-11e9-af0d-23663ad0a659.html -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190119220205.GA1696@telecom.csail.mit.edu> Date: Sat, 19 Jan 2019 17:02:06 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Plaintiff In AT&T Sim-Swapping Case Sues 'Bitcoin Bandit' For $81M By Root The plaintiff in a $224M lawsuit in opposition to wi-fi service AT&T has turned his consideration to a brand new goal. Michael Terpin's authorized staff have filed a second go well with, this time in opposition to 21-year-old Nicholas Truglia, dubbed the "bitcoin bandit" by the New York press. The Manhattan resident, who was arrested on unrelated SIM-swapping costs in November, now finds himself the goal of an $81 million go well with that seeks to invoke the RICO Act and land the fresh-faced defendant with a racketeering cost into the cut price. https://epeak.info/2019/01/19/plaintiff-in-att-sim-swapping-case-sues-bitcoin-bandit-for-81m/ -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190119215705.GA1678@telecom.csail.mit.edu> Date: Sat, 19 Jan 2019 16:57:05 -0500 From: Bill Horne <bill@horneQRM.net> Subject: There's No Good Time To Call AT&T By Marilyn Armstrong Affable. I was in a pretty good mood when we got home from shopping, or at least as good as I feel after shopping when I have a cold and forgot to buy eggs. That was probably why I thought it was a good time to call AT&T and get my rates dropped. I've been overpaying for my phone for more than a decade and I was determined to GET the lower rates this time. First, there is NO good time to call AT&T. No one knows anything. They transfer you back and forth and half the numbers they give you don't work. Even when you get the right person, they don't know anything. No one takes notes so you have to explain the problem over and over and over and by the fourth time I was repeating the same story, I was just plain pissed. https://teepee12.com/2019/01/19/theres-no-good-time-to-call-att-marilyn-armstrong/ -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ ********************************************* End of telecom Digest Sun, 20 Jan 2019