---------------------------------------------------------------------- Message-ID: <20161020043725.GA20417@telecom.csail.mit.edu> Date: Thu, 20 Oct 2016 00:37:25 -0400 From: Bill Horne <bill@horneQRM.net> Subject: Verizons promises to work harder on data complaints Verizon acknowledges increase in data complaints, vows to work with every customer By Teresa Dixon Murray, The Plain Dealer CLEVELAND, Ohio -- Verizon Wireless has taken a step toward acknowledging the avalanche of complaints the wireless carrier has faced about data overages in recent months. The nation's largest wireless carrier on Tuesday posted an open letter on its website, titled "Digging deeper on data use." http://www.cleveland.com/business/index.ssf/2016/10/verizon_acknowledges_increase.html -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <mausyuls8v2t$.1l9rnzoheamyc$.dlg@40tude.net> Date: Tue, 18 Oct 2016 20:31:44 -0400 From: tlvp <mPiOsUcB.EtLlLvEp@att.net> Subject: Re: Verizon's miserable customer service is about to get worse On Tue, 18 Oct 2016 18:45:04 -0400, in Message-ID: <20161018224504.GA14667@telecom.csail.mit.edu>, Bill Horne quoted: > ... Verizon Wireless isn't exactly known for great customer service - > just ask the thousands of customers who say ... What amazes and mystifies me is how great the service is that I get from Verizon MVNO Page Plus (PP) Cellular -- an unbelievably low prepay rate, and no connection problems (yet). Just how PP Cellular accomplishes that is quite beyond me ... but I'm grateful :-) . Cheers, -- tlvp -- Avant de repondre, jeter la poubelle, SVP. ------------------------------ Message-ID: <20161020043147.GA20362@telecom.csail.mit.edu> Date: Thu, 20 Oct 2016 00:31:48 -0400 From: Bill Horne <bill@horneQRM.net> Subject: Verizon's Buyer's remorse has gone too far Enough whining already, Verizon. Verizon is steaming mad -- and with good reason -- that Yahoo maybe didn't disclose a tiny problem of a hulking cyberattack before Verizon agreed to fork over $4.8 billion to buy it. And now inside the corridors of Verizon HQ, executives are mulling whether Yahoo's lack of transparency about the hacking might be enough to jeopardize the deal. https://www.bloomberg.com/gadfly/articles/2016-10-19/verizon-s-buyer-s-remorse-for-yahoo-has-gone-too-far -- Bill Horne ------------------------------ ********************************************* End of telecom Digest Thu, 20 Oct 2016