30 Years of the Digest ... founded August 21, 1981

Add this Digest to your personal   or  

The Telecom Digest for May 20, 2012
Volume 31 : Issue 121 : "text" Format
Messages in this Issue:
Re: Bill Pay down (Rich Greenberg)
Study: Phone company customer satisfaction evens out (Monty Solomon)
3rd party billing from AT&T (Javier)

====== 30 years of TELECOM Digest -- Founded August 21, 1981 ======

Telecom and VOIP (Voice over Internet Protocol) Digest for the Internet. All contents here are copyrighted by Bill Horne and the individual writers/correspondents. Articles may be used in other journals or newsgroups, provided the writer's name and the Digest are included in the fair use quote. By using any name or email address included herein for any reason other than responding to an article herein, you agree to pay a hundred dollars to that person, or email address owner.
Addresses herein are not to be added to any mailing list, nor to be sold or given away without the explicit written consent of the owner of that address. Chain letters, viruses, porn, spam, and miscellaneous junk are definitely unwelcome.

We must fight spam for the same reason we fight crime: not because we are naive enough to believe that we will ever stamp it out, but because we do not want the kind of world that results when no one stands against crime.  - Geoffrey Welsh

See the bottom of this issue for subscription and archive details and the name of our lawyer, and other stuff of interest. 




Date: Fri, 18 May 2012 21:20:44 +0000 (UTC)
From: richgr@panix.com (Rich Greenberg)
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Re: Bill Pay down 
Message-ID: <jp6efc$26k$1@reader1.panix.com>

In article <20120518171454.67827.qmail@joyce.lan>,
John Levine <johnl@iecc.com> wrote:
>In article <E7F0931C-606F-43D6-A8B7-F689C13A0AF4@yahoo.com> you write:
>>His blog mentions a number of banks who use Checkfree, including the
>>one where I use bill pay. I haven't seen any outage and my payments
>>have gone out correctly.
>
>That suggests it's the other one, Metavante.  They also do white label
>service for banks including TD and I think Wells Fargo.

I use Wells Fargo electronic bill pay and have seen no problems lately.

-- 
Rich Greenberg  Sarasota, FL, USA richgr atsign panix.com  + 1 941 378 2097
Eastern time.  N6LRT  I speak for myself & my dogs only.    VM'er since CP-67
Canines: Val,Red,Shasta,Zero,Casey & Cinnar (At the bridge)   Owner:Chinook-L
Canines: Red & Max (Siberians)     Retired at the beach  Asst Owner:Sibernet-L




Date: Sat, 19 May 2012 22:30:30 -0400
From: Monty Solomon <monty@roscom.com>
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Study: Phone company customer satisfaction evens out 
Message-ID: <p06240893cbde07a56c55@[10.0.1.5]>

Study: Phone company customer satisfaction evens out
By Peter Svensson

AP Technology Writer / May 15, 2012

NEW YORK-A study of customer satisfaction at the Big 4 wireless
carriers finds no significant difference between them. That's because
of improvements in customer service at Sprint Nextel Corp. and AT&T
Inc.

...

http://www.boston.com/business/technology/articles/2012/05/15/study_phone_co_customer_satisfaction_evens_out/

-or-

http://goo.gl/ue2DI




Date: Sun, 20 May 2012 03:31:40 +0000 (UTC)
From: Javier <nospam@nospam.com>
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: 3rd party billing from AT&T 
Message-ID: <jp9ois$rv1$1@speranza.aioe.org>

In the past months I started recieving 3rd party billing from never
demanded services from USBI.  The actual company seemed to be Onelink
Communications Inc.  It was $6 a month.

After some phone calls to the AT&T customer service they reversed the
charges and told me that they would not allow 3rd party billing to me
anymore.

The 3rd party billing stopped for two months.  However, this month's
bill comes again with the same [problem], and the company is even the
same: USBI/Onelink Communications.

Is there a way to stop this nonsense?  Can I control 3rd party billing
online or [by] writting by letter to somebody?  Speaking to people in call
centers is most of the times unsucessful; the last time I needed to
speak to many of them until somebody [agreed] to reverse the charges.
Most of them told me that AT&T could not do nothing.

Also, is there a way to see my bills online?  I have lost track of
this matter and possibly I need to reverse some more charges appart
from this month.

Many thanks.






TELECOM Digest is an electronic journal devoted mostly to telecom-
munications topics. It is circulated anywhere there is email, in
addition to Usenet, where it appears as the moderated newsgroup
'comp.dcom.telecom'.

TELECOM Digest is a not-for-profit, mostly non-commercial educational
service offered to the Internet by Bill Horne. All the contents
of the Digest are compilation-copyrighted. You may reprint articles in
some other media on an occasional basis, but please attribute my work
and that of the original author.

The Telecom Digest is moderated by Bill Horne.
Contact information: Bill Horne
Telecom Digest
43 Deerfield Road
Sharon MA 02067-2301
339-364-8487
bill at horne dot net
Subscribe: telecom-request@telecom-digest.org?body=subscribe telecom
Unsubscribe: telecom-request@telecom-digest.org?body=unsubscribe telecom 
This Digest is the oldest continuing e-journal about telecomm-
unications on the Internet, having been founded in August, 1981 and
published continuously since then.  Our archives are available for
your review/research. We believe we are the oldest e-zine/mailing list
on the internet in any category!

URL information: http://telecom-digest.org


Copyright (C) 2012 TELECOM Digest. All rights reserved.
Our attorney is Bill Levant, of Blue Bell, PA.



Finally, the Digest is funded by gifts from generous readers such as
yourself who provide funding in amounts deemed appropriate. Your help
is important and appreciated. A suggested donation of fifty dollars
per year per reader is considered appropriate. See our address above.
Please make at least a single donation to cover the cost of processing
your name to the mailing list. 

All opinions expressed herein are deemed to be those of the
author. Any organizations listed are for identification purposes only
and messages should not be considered any official expression by the
organization.
End of The Telecom Digest (3 messages)

Return to Archives ** Older Issues