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  The Telecom Digest for February 23, 2011
Volume 30 : Issue 46 : "text" Format

Messages in this Issue:

Re: Verizon screwed me, again(Fred Atkinson)
Re: Verizon screwed me, again(Steven)
Re: Verizon screwed me, again(Doug McIntyre)
Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users (Robert Bonomi)
Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users (Arthur Shapiro)
 

====== 29 years of TELECOM Digest -- Founded August 21, 1981 ======
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Date: Mon, 21 Feb 2011 13:53:42 -0700
From: fatkinson.remove-this@and-this-too.mishmash.com
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Re: Verizon screwed me, again 
Message-ID: <4e28dd4736b96bea2e42b947fb8a8bdb.squirrel@webmail.mishmash.com>

> On 2/20/11 8:11 AM, Telecom Digest Moderator wrote:
> I don't know where the call-taker was located, but I know she's a liar
> and a discredit to her peers. I'm a "New England Telephone" customer,
> since I live just South of Boston, Massachusetts.
>
> BTW, does anyone know if the "Customer Service Representatives"
> are/were unionized? Orders to use such shoddy and arrogant tactics
> wouldn't be tolerated by any union employee I ever knew, so I suspect
> the "Let them eat cake" attitude which I experienced is from a
> non-union organization where the managers don't have any personal
> pride or conscience, and where they can squeeze their subordinates into
> deceiving customers, falsifying records, and giving lip-service to the
> customer care standards that I grew up with.
>
> Bill Horne
> Moderator

Bill,

      It was my understanding that almost all Verizon people are unionized.

                                      Fred




Date: Mon, 21 Feb 2011 12:58:52 -0800
From: Steven <diespammers@killspammers.com>
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Re: Verizon screwed me, again 
Message-ID: <ijujmf$6e3$1@news.eternal-september.org>

On 2/20/11 10:05 PM, Steven wrote:

> Sounds like you are dealing with HellAtlantic. Some years ago I was
> working a trouble ticket and had to call back east, I called a minute
> too early for their normal call time and was hung up on. This was a
> military circuit, so I passed it on to AT&T and that got it resolved,
> but all those years it has left a sour test in my mouth.
>
> Now that it is Verizon and I was GTE, at least most of the time old
> GTE areas on the west coast you can get help, I'm not saying that
> there are not problems, but I have never been treated badly.
>
>
> ***** Moderator's Note *****
>
> I don't know where the call-taker was located, but I know she's a liar
> and a discredit to her peers. I'm a "New England Telephone" customer,
> since I live just South of Boston, Massachusetts.
>
> BTW, does anyone know if the "Customer Service Representatives"
> are/were unionized? Orders to use such shoddy and arrogant tactics
> wouldn't be tolerated by any union employee I ever knew, so I suspect
> the "Let them eat cake" attitude which I experienced is from a
> non-union organization where the managers don't have any personal
> pride or conscience, and where they can squeeze their subordinates into
> deceiving customers, falsifying records, and giving lip-service to the
> customer care standards that I grew up with.
>
> Bill Horne
> Moderator
>
The Service reps if the are company employees are unionized, but Verizon 
has a lot of contractors working for them, and that includes me, but I'm 
a Lifetime CWA member and retired.  No matter which company I worked for 
I'm treated as employee.

As I had said, the way I was treated with that trouble ticket and at 
that time I'm sure they were union.




Date: 21 Feb 2011 22:44:12 GMT
From: Doug McIntyre <merlyn@geeks.org>
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Re: Verizon screwed me, again 
Message-ID: <4d62eabc$0$87581$8046368a@newsreader.iphouse.net>

>I don't know where the call-taker was located, but I know she's a liar
>and a discredit to her peers. I'm a "New England Telephone" customer,
>since I live just South of Boston, Massachusetts.

All the telco's frontline CSRs are now lowest common denominator type
positions, with less and less training daily. Much like frontline CSRs
for any industry. Ie. typical ISP frontline support is reboot your
computer and call back. Repeat 4-5 times and you might be able to get
past square 1. 

>BTW, does anyone know if the "Customer Service Representatives"
>are/were unionized? Orders to use such shoddy and arrogant tactics
>wouldn't be tolerated by any union employee I ever knew, so I suspect
>the "Let them eat cake" attitude which I experienced is from a
>non-union organization where the managers don't have any personal
>pride or conscience, and where they can squeeze their subordinates into
>deceiving customers, falsifying records, and giving lip-service to the
>customer care standards that I grew up with.

Most frontline ones are not. The only unionized CSRs I've dealt with
are usually the high-level back-end support types. Problem managers,
sales support, order writers. etc. Frontline sales/support are all not. 




Date: Mon, 21 Feb 2011 14:52:47 -0600
From: bonomi@host122.r-bonomi.com (Robert Bonomi)
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users   
Message-ID: <xrWdnUum4_ICTf_QnZ2dnUVZ_tOdnZ2d@posted.nuvoxcommunications>

In article <1eadnRx_Ka6Zyf_QnZ2dnUVZ_jmdnZ2d@giganews.com>,
Sam Spade  <sam@coldmail.com> wrote:
>> ***** Moderator's Note *****
>
>> 
>> The solution is both easy and obvious: SSL. And as for security, any
>> Internet cafe worthy of the name has its SSL fingerprint posted on
>> every wall - and offers wired connections as well.
>
>When I find any public spot with wired connections I'll let you know. :-)

Try a Panera Bread location that has WiFi.  Of course, the 10baseT runs
terminate at a hub, so what anybody else using 'wired' does is trivially
visible.

[[..  sneck  ..]]




Date: Mon, 21 Feb 2011 23:22:50 +0000
From: Arthur Shapiro <art.shapiro@unisys.com>
To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org.
Subject: Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users   
Message-ID: <ijus4a$1rcq$1@si05.rsvl.unisys.com>

In article <1eadnRx_Ka6Zyf_QnZ2dnUVZ_jmdnZ2d@giganews.com>, Sam Spade <sam@coldmail.com> wrote:

>When I find any public spot with wired connections I'll let you know. :-)
>

At least one coffee house near me has both wired and wireless connections.  
There's a jack at each table along a wall of bench-type seats.  

"It's A Grind", Laguna Hills CA.  

Art





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