By JOHN MARKOFF
The New York Times
SAN FRANCISCO, June 3 - During an onscreen demonstration of the iPhone
in Apple's sprawling retail store here recently, an employee, clad in
a black T-shirt, of course, surprised a potential customer.
Nonplused, the customer stammered, "You mean it's a cellphone, too?"
Such is the spell that Steven P. Jobs has cast on the American consumer.
It has been almost six months since Mr. Jobs, the world's consummate
salesman, introduced the iPhone as the Ronco Veg-O-Matic for the
Internet era. Tongue only partly in cheek, Mr. Jobs promised that
Apple's entry into the cellular handset market would be a better
phone, Web browser and music player.
Mr. Jobs succeeded in building expectations for what some have called
"the God machine." The bar-of-soap-size phone is being coveted as a
talisman for a digital age, and iPhone hysteria is beginning to reach
levels usually reserved for video-game machines at Christmas.
Although the phones are expected to cost as much as $600 when they go
on sale at Apple and AT&T stores later this month, each company has
received more than a million inquiries about the product's
availability. Apple disclosed in television commercials Sunday night
that the phone would be released June 29.
Further evidence that expectations have been wound up to a fever
pitch: the phones, or promises to deliver a phone, are already on sale
on eBay for $830. A pundit as unlikely as Arianna Huffington sought
out Mr. Jobs directly for advice on being the first to score a
phone. (He told her to go to an AT&T store.)
Last week, during an appearance at a technology industry conference in
Southern California, Mr. Jobs teased the audience by briefly pulling
an iPhone out of his jeans pocket and immediately slipping it back out
The anticipation, which is intense even by Jobsian standards, has led
to some quiet, behind-the-scenes anxiety at Apple. Some Apple
executives worry privately that expectations for the one-button phones
may be too high and that first-generation buyers will end up
Certainly there are skeptics. The high price will limit the phones'
appeal to true believers. The cellular network that the iPhone
operates on is slower than those of many of its rivals. Several of
Apple's handset competitors hope that its decision not to include a
keyboard, relying instead on a touch-screen virtual keyboard, will
limit the attractiveness of the iPhone in text-intensive business