TELECOM Digest OnLine - Sorted: Online Anonymity Lets Users Get Nasty, Hateful

Online Anonymity Lets Users Get Nasty, Hateful

Jocelyn Noveck, AP Writer (
Wed, 21 Mar 2007 15:15:24 -0500

By JOCELYN NOVECK, AP National Writer

When a California woman recently gave birth to a healthy baby just two
days after learning she was pregnant, the sudden change to her life was
challenging enough. What April Branum definitely didn't need was a
deluge of nasty Internet comments.

Postings on message boards made cracks about Branum's weight (about 400
pounds -- one reason she says didn't realize sooner she was pregnant).
They also analyzed her housekeeping ability, based on a photo of her
home. And they called her names. "A pig is a pig," one person wrote.
Another suggested that she "go on the show 'The Biggest Loser.'"

"The thing that bothered me most was, people assumed because I am
overweight, I'm going to be a bad mom," Branum says. "And that is not
one little bit true."

It was yet another example of how the Internet -- and the anonymity it
affords -- has given a public stage to people's basest thoughts, ones
that in earlier eras likely never would have traveled past the
watercooler, the kitchen table or the next barstool.

Such incidents -- and there are countless across cyberspace -- also
raise the question: Is there anything to be done about it? Or is a
decline in civil discourse simply the price that we pay for the
advance of technology?

"The Internet really amplifies everything," says Jeffrey Cole, of the
Annenberg School for Communication at the University of Southern
California. "We have a lot of opinions out there. All of a sudden
there's a place we can go to share them." Add to that the freedom that
anonymity provides, he says, and it "can lead to a rowdy Wild West
situation, with no one to filter it."

"It's all things said reflexively, without thinking," says Cole, who
tracks the political and social impact of the Internet as director of
Annenberg's Center for the Digital Future.

"My guess is that if you went back to these people, a lot of them
would have second thoughts." And if you asked them to add their name,
as in a traditional letter to the editor? "They'd be embarrassed."

There are examples everywhere of anonymous comments that cause
harm. On even the most innocuous sites -- a parenting message board,
for example -- anonymity often leads to the type of response that
would hardly be likely if names were attached.

"People post insults on here left and right," one person wrote Monday
on the New York edition of, a networking site for new
mothers. "It seems the common word these posts have is Fat. Just
because someone is overweight, fat, thick whatever you call us,
doesn't mean we are ugly, lazy or insecure ... So stop the childish

News organizations, struggling to find ways to keep their readers
involved in an increasingly digital and interactive world, are trying
to strike the right balance.

Branum's case fueled debate at the Orange County Register, whose Web
site had only recently added a public comment section after news
stories. deputy editor Jeff Light says the site has
modified its message board, only six weeks old, in response to staff
concerns about inappropriate posts. Now, among other changes, language
is more specific about what the site expects from those who post, and
how a comment can be deleted.

Ideally, Light says, it's the users, not the site's operators, that
should determine what is discussed, and how. "The comment area is not
a journalistic space," he says. "The point is for people to react

And Yahoo News took down its message boards completely in December,
with the goal of finding a new system that doesn't let a small group
of vocal users dominate the discourse. "Our hope is to raise the value
of the conversation," says Yahoo spokesman Brian Nelson.

Harm can be much greater when people are singled out by name on the
Web; such attacks can hurt someone's career or home life. One
entrepreneur is trying to help people recover from such attacks with a
company he started last year: ReputationDefender.

"It takes one person 20 minutes to destroy your reputation, and it
costs them nothing," says Michael Fertik, who employs about 40
part-time "agents" on what he calls "search and destroy" missions
against unwarranted Internet attacks. "It can take you 200 hours to
try to clean it up."

Fertik, who says his is the only company providing such a service, has
clients ranging from victims of unfair comments on dating Web sites to
people who feel they've been mistreated on He also is
helping several female law students fight what they call defamatory
sexist and racist comments on a message board widely read in the legal
community. Their story was reported earlier this month by The
Washington Post.

Fertik says he offers "a PR service for the everyday person," charging
a fee that can be as low as $10 monthly, for a thorough search of
Internet references. The "destroy" part starts with a polite letter
and can occasionally lead to threatened legal action. (Generally, Web
site operators are not liable for offensive postings.)

One person who takes it pretty much in stride is Branum, the
California woman who was unaware she was pregnant until Feb. 26, two
days before she gave birth. Her sister had alerted the newspaper to
the story. Neither of them anticipated the nasty comments that rolled

But, Branum says, "it's America. People are going to say what they're
going to say. It's going to be everywhere, and you can't stop it.
Anybody's allowed." She says the flip side was the posts that came in
defending her -- and the cards and letters from people she didn't know,
wishing her luck.

Her fiance was less forgiving, even calling the paper to complain.
Branum said she had a simple response for him: "Deal with it."

Copyright 2007 The Associated Press.

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[TELECOM Digest Editor's Note: One thing I have found personal
experience after a quarter-century doing this thing if you have
to have _very thick skin_, and basically ignore people; if you
try to adjust to satisfy all the readers, you may as well simply
give up. That's one thing Lisa Minter never did understand; she
was very depressed and upset by the nature of the (at times) very
hateful and ignorant comments she received in the short time she
helped me. PAT]

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