TELECOM Digest OnLine - Sorted: This Time Around, I am Trying Sage Telecom

This Time Around, I am Trying Sage Telecom

Patrick Townson (ptownson@telecom-digest.org)
20, Mon Nov 2006 18:00:00 CST

Monday morning, I woke up sort of angry at how basically useless
Trinsic had been in swapping over my account from Prairie Stream.
I spent about 45 minutes more or less right after waking up on
hold waiting for a Trinsic rep to come on the line, and another
ten or fifteen minutes explaining to her what the company's main
offense had been: Telling me that my Prairie Stream account was
going to be 'mirrored exactly' to them, then finding out later
(once service had been started) that in fact my distinctive ring
number (people dialing it makes the phone go ring-ring) was _not_
cut over, nor where various of my other requirements such as
stopping anonymous calls (where the person had dialed *67 prior
to the remainder of the number) from getting through. Well, she
claimed she was sorry about all that, and she could get it all
repaired but there was no guarentee I would recieve the distinctive
ringing number back which I had used for a long time. She said,
and I quote, "SBC will not re-assign that same number, but I can
get you _another_ number." I told her this meant I would have to
do at least three things: reprogram my fax machine (which always
responds to the distinctive ring line only); call my 800 toll free
vendor and get the toll free number reporgrammed at some expense to
myself (after all, it's not that vendor's fault that the termination
line was snatched away unannounced); try to get my front door bell
reprogrammed.

So I asked her _will you please tell SBC we want the original number
used for distinctive ring re-assigned?_ Nope, she says, sorry, but
SBC will not do it that way; even though _we_ took it off your service
in error, SBC will not give it back. After my first meals-on-wheels
for today, I then put in a call to Sage Telecom, another sort of
local company based out of Wichita, and spent about thirty minutes
with her going through the whole thing over again. She said SBC
_would_ return the erroneously removed number, and the other features
which I had wanted would be put back in place. She said their $29.95
per month service would actually come to about $44.00 per month when
'fees' were taken into account, unlike Trinsic, whose highly-touted
$56 per month plan would wind up costing me about $95 per month
according to the voice mail message I got on Monday . I wonder if
Trinsic intends to try and collect this $95 for the (less than) one
week I experimented with their service? Oh, plus which, Trinsic had
assigned my long distance service to (you guessed it!) AT&T on one
of that company's more expensive plans.

So my week with Trinsic was not a very happy one. I am holding my
breath to see if in fact Sage Telecom can retrieve my distinctive
ring number so I do not have to pay the vendor of that service to
reprogram my 800 line. Sage claims it will all be cut over on
Friday, November 24, but I guess we will have to see it that holds
true or not.

PAT

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