TELECOM Digest OnLine - Sorted: Miles away, 'I'll have a burger' / Fast food drive-throughs go

Miles away, 'I'll have a burger' / Fast food drive-throughs go

Monty Solomon (monty@roscom.com)
Sun, 5 Nov 2006 14:44:33 -0500

Miles away, 'I'll have a burger'
Fast food drive-throughs go long distance

By Jenn Abelson, Globe Staff | November 5, 2006

NASHUA -- When Jairo Moncada pulled up to the drive-through at
Wendy's in Burbank, Calif., for his usual cheeseburger, fries, and
soda, he knew things looked different. There was an extra lane.

But the 25-year-old could not see the biggest change: The woman taking
his lunch order was sitting 3,000 miles away at a computer terminal in
Nashua, and fielding calls from Wendy's customers at drive-throughs as
far away as Florida and Washington, D.C.

http://www.boston.com/business/globe/articles/2006/11/05/miles_away_ill_have_a_burger/

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